Summary
Overview
Work History
Education
Skills
Notable Achievements & Honors
Timeline
Generic

Kavya G

Bangalore

Summary

Results-driven professional with 8.5 years of experience in team leadership and operations management. Proven track record in client relationship management, cost optimization, and process improvement. Skilled in problem-solving, team collaboration, and client communication.

Overview

9
9
years of professional experience

Work History

Assistant Manager – Operations

56 SECURE
07.2021 - Current
  • Oversaw complete Bangalore operational metrics regarding device installation
  • Facilitated growth by planning area launches effectively
  • Streamlined processes for new service implementation focused on client needs
  • Collaborated with the tech team to streamline operational processes
  • Created a dedicated team for advanced AI and B2B operations
  • Streamlined metrics validation through automation, cutting down manpower requirements
  • Collaborated on strategic projects to develop sustainable business frameworks
  • Handled invoicing operations with vendor partners
  • Optimized productivity through strategic route implementation
  • Implemented a program focusing on stable quality and uninterrupted service provision
  • Managed a team of 25 members, training them on delivery building plans, quality programs, and customer service.
  • Oversaw the installation, maintenance, and troubleshooting of loT devices to ensure optimal performance
  • Enhanced coordination between technical support and customers for efficient issue resolution.

Sr Product support

PEOPLEWORKS : CROSSDOMAIN SOLUTIONS
10.2017 - 06.2021
  • Lead valuation and analysis, Invoicing, collections, MIS, HRMS Support, NDA's, SLAs.
  • Directed team of 12 for Demand Generation and Implementation tasks
  • Maintaining MIS – Management information system is completely handled by me.
  • Managed coordination between mid-level and top management for system implementation
  • Enhanced overall client delight significantly

Process Associate – F&A

MS INTERNATIONAL PVT LTD
04.2016 - 10.2017
  • Managed cash application process for multiple payment methods.
  • Managed credit issuance for broken and returned items
  • Engaged in customer interactions using electronic messaging and voice calls
  • Oversaw returned stock processing for large-scale inventory at the NJED location in New Jersey

Merchandize Associate – F & A

TARGET CORPORATION INDIA
06.2015 - 04.2016
  • Managed vendor transactions efficiently
  • Managed customer interactions consistently every day.

Education

Bachelor of Commerce - Accounting And Business Management

BANGALORE UNIVERSITY
Bangalore, Nandini Layout
05-2015

Skills

  • Key Performance Indicators
  • Standard Operating Procedures
  • Operational Efficiency
  • Cost analysis and savings
  • Performance Tracking
  • Process Improvement
  • Operations Management
  • Customer Engagement
  • Scheduling and Coordination
  • Operational planning
  • Project Management
  • Workforce Planning

Notable Achievements & Honors

  • Independently led the team for one year, delivering exceptional performance and receiving recognition from top management.

Timeline

Assistant Manager – Operations

56 SECURE
07.2021 - Current

Sr Product support

PEOPLEWORKS : CROSSDOMAIN SOLUTIONS
10.2017 - 06.2021

Process Associate – F&A

MS INTERNATIONAL PVT LTD
04.2016 - 10.2017

Merchandize Associate – F & A

TARGET CORPORATION INDIA
06.2015 - 04.2016

Bachelor of Commerce - Accounting And Business Management

BANGALORE UNIVERSITY

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Kavya G