Summary
Overview
Work History
Education
Technical Trainings
Certification
Technical Skills
Professional Skills
Timeline
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Vikram Rahul Padamatinti

Vikram Rahul Padamatinti

Senior Technical Support Engineer
Bengaluru

Summary

Flexible Technical Support Engineer with 5+ years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.Seeking a challenging role as a Senior Technical Support Engineer at leading companies to leverage my expertise in problem‐solving, communication, and technical knowledge to contribute to the team and company's success.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Senior Technical Support Engineer

Cloud Software Group
01.2022 - Current
  • Focuses on in‐depth problem analysis of Citrix NetScaler and their integration with Xen Applications &
    Xen Desktops into enterprise‐wide mixed environments.
  • Participate in routine meetings with TAM and customers to learn about future business requirements to help customers and also guide accordingly.
  • Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
  • Supporting of Citrix Access Gateway, creating policies for devices and load balance backend servers and Application from both Browser and Workspace Application.
  • Troubleshooting of various Citrix solutions which includes Load balancing, Content Switching, App Expert, Gateway VPN, App Enumeration, App Launch, and ICA Proxy issues
  • Proactively identified trends in technical issues, implementing preventative measures to reduce future occurrences.
  • Met with team personnel to share details of discovered issues and recurrent customer complaints.
  • Performed root cause analysis of reported issues to enact corrections.
  • Monitored system performance to identify potential issues.
  • Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
  • Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.

Switching Engineer

Movate Formerly CSS Corp
08.2019 - 01.2022
  • Collecting logs files from the customer and analyzing the issue.
  • Resolving enterprise network issues by phone or email pertaining to protocols such as VLAN, LACP and Stacking.
  • Configuring STP, RSTP, MSTP and manipulating Root Bridge by changing priorities.
  • Provide steps to upgrade the firmware to the latest version.
  • Kept detailed documentation during configuration changes and troubleshooting procedures.
  • Coordinated with support engineering teams for solving customer cases through internal messaging systems
  • Handled cases of hardware failure in the switches and proceeded with RMA
  • Escalate tickets to Senior level team in the event that an incident or request cannot be resolved.

Education

Bachelor of Technology - Computer Science

Lovely Professional University
Punjab
04.2001 -

Board Of Intermediate Education -

S.R. Junior College For Boys
Andhra Pradesh
04.2001 -

Board Of Secondary Education -

Thapar Vidya Vihar
Andhra Pradesh
04.2001 -

Technical Trainings

  • Deploy and Manage Citrix ADC 13.x with Citrix Gateway (CNS‐227)
  • AWS Certified Solutions Architect ‐ Associate (SAA‐C03) (Pluralsight)
  • Ubuntu Linux Administration (Pluralsight)
  • F5 BIG‐IP Certified Administrator (201)

Certification

Citrix Certified Associate App Delivery and Security

Technical Skills

Network Load Balancers: 

Citrix NetScaler configuring the Load balancing Virtual Server ,Content Switching Virtual Server and Gateway VPN

Authentication Protocols:

LDAP , RADIUS , SAML and OAuth

Network Testing:

Wireshark and tcpdump

Routing Protocols:

Static Routing , RIP , OSPF , EIGRP , TCP/IP and ICMP

LAN Technology:

VLAN , STP , RSTP , Ethernet , ARP

Programming Languages and Scripting:

C , Python and Shell Scripting

Technologies:

Amazon Web Services , VMWare Virtualization , Firewalls (Palo Alto) and Network Security

Operating Systems:

Linux and Windows

Professional Skills

Problem-solving

Remote Diagnostics

Customer service expert

Effective Communication

Debugging

Technical issues analysis

Issue and Resolution Tracking

Timeline

Citrix Certified Associate App Delivery and Security

05-2024

Senior Technical Support Engineer

Cloud Software Group
01.2022 - Current

Cisco Certified Network Associate

12-2021

Switching Engineer

Movate Formerly CSS Corp
08.2019 - 01.2022

Bachelor of Technology - Computer Science

Lovely Professional University
04.2001 -

Board Of Intermediate Education -

S.R. Junior College For Boys
04.2001 -

Board Of Secondary Education -

Thapar Vidya Vihar
04.2001 -

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Vikram Rahul PadamatintiSenior Technical Support Engineer