
Highly motivated and positive individual and experienced Business Analyst with a demonstrated history of working in the computer software industry. Proficient in project management, problem solving, and quickthinking skills. Enjoy working in fast paced environment where my limits are tested enabling me to think outside the box and learn while contributing to company’s growth.
1. Responsible for guiding extremely large and complex Implementation projects for LeadSquared customers.
2. Managing a bunch of young and dynamic individuals in the Implementation team and provide sufficient clarity on their Roles and Responsibilities.
1. Responsibilities streamlined towards onboarding Enterprise Clients. 2. Implementing the LeadSquared LMS software for Banking, Insurance, Education, Finance and Real-Estate Industries.
3. Understand client's requirements for CRM and deliver a solution that added value to their business and maintain close relations with the client to identify upsell and cross-sell opportunities.
4. Involved in close collaboration with the product team to design, develop and test essential revenue-generating modules in LeadSquared. 5. Single point of contact for customer on Implementation as well as Integrations (If any).
6. Was also involved in Design and development of custom integrations from Leadsquared to external systems using LSQs devloper platforms, based on requirements from customers.
1. Responsibilities involved Onboarding medium to enterprise clients onto LeadSquared Product and maintain regular contact with clients and identify opportunities that deliver added value to client relationships.
2. Only intern among the peers to be given the responsibility to onboard key enterprise customers from India.
Software Implementation & Onboarding (SaaS
HTML
CSS
JAVASCRIPT(NodeJS)
Good Understanding of APIs
Requirement Elicitation & Documentation
Project Management
Business Analysis & Solutioning
1. STAR OF THE QUATER-Q1-2021 - LEADSQUARED 01/2021
2. SPOTLIGHT AWARD - LEADSQUARED 01/2021
3. SPOTLIGHT AWARD - LEADSQUARED 12/2021