Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Varun G

Varun G

Project Manager | SaaS | Digital Transformation
Bangalore

Summary

Experienced Project Manager and Business Analyst with 7+ years of success delivering SaaS implementations across global markets. Adept at leading end-to-end project management, stakeholder engagement at the executive level, and global multi-geo deployments. Skilled in Agile project delivery, SDLC management, cross-functional leadership, and strategic risk mitigation. Certified Scrum Product Owner® with deep platform knowledge of Salesforce, Pricefx, Azure DevOps, and SaaS ecosystems. Committed to driving measurable business outcomes through structured, scalable delivery.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Senior Business Analyst

LTIMindtree
07.2021 - 04.2025
  • Led end-to-end Salesforce, and Pricefx implementations for major Oil & Gas clients across NA and EU regions, consistently delivering projects within scope, time, and budget.
  • Directed global rollouts with multi-geo, multi-cultural teams, ensuring effective stakeholder alignment and managing change control processes.
  • Developed and maintained comprehensive project plans, burn reports, risk registers, and status reports to ensure transparency and forecast accuracy.
  • Orchestrated Pricefx CPQ deployment for EU markets, driving $16M+ in business value through tailored configuration and adoption strategies.
  • Led cross-functional Agile ceremonies (PI Planning, Sprint Planning, Stand-ups, Retrospectives), facilitating alignment between technical and business teams.
  • Integrated Salesforce with ServiceNow, Azure DevOps, and ScreenMeet, reducing manual work by 8000+ annual hours through automation.
  • Acted as key stakeholder liaison at all stages, ensuring KPIs were met and business value was delivered in each phase.
  • Conducted proactive risk identification and mitigation, ensuring minimal disruption to delivery schedules.
  • Delivered distributor network enhancements that generated ~$688M in annual value and improved route-to-market strategies.

App/Cloud Support Analyst

Accenture Services Pvt Ltd
11.2018 - 07.2021
  • Won over the confidence and trust of clients by working in close liaison with multiple operations teams to provide transparency and deliver customer value achieving 95% customer satisfaction with reduced escalations & improved turn around times.
  • Acted as SME and escalation focal for APAC region in end-user support for SaaS platforms, maintaining 95%+ client satisfaction.
  • Successfully managed customer escalations without managerial intervention, achieving 90% issue resolution on first touch.
  • Championed cross-skilling initiatives to improve team multidimensional capabilities, aligned with ITIL principles.

Associate Service Engineer

Joules to Watts Business Solutions
09.2017 - 10.2018
  • Provided first-line application and voice support for SaaS solutions, maintaining high service levels across 40+ daily customer interactions.
  • Improved knowledge management processes, reducing ticket handling time and enhancing resolution quality.
  • Making informed decisions to solve issues that balance the needs of customer and company. Providing thoughtful, personalized communication to solve customer issues resolving 95% issues on the first instance.

Education

B.Tech - Mechanical Engineering

Alliance University
08.2012 - 06.2016

Skills

SaaS Implementation & Scaling

Certification

Certified Scrum Product Owner (CSPO), Scrum Alliance, 03/01/24, 03/01/26

Timeline

Senior Business Analyst

LTIMindtree
07.2021 - 04.2025

App/Cloud Support Analyst

Accenture Services Pvt Ltd
11.2018 - 07.2021

Associate Service Engineer

Joules to Watts Business Solutions
09.2017 - 10.2018

B.Tech - Mechanical Engineering

Alliance University
08.2012 - 06.2016

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Varun GProject Manager | SaaS | Digital Transformation