Varun G
Project Manager | SaaS | Digital Transformation
Bangalore
Summary
Experienced Project Manager and Business Analyst with 7+ years of success delivering SaaS implementations across global markets. Adept at leading end-to-end project management, stakeholder engagement at the executive level, and global multi-geo deployments. Skilled in Agile project delivery, SDLC management, cross-functional leadership, and strategic risk mitigation. Certified Scrum Product Owner® with deep platform knowledge of Salesforce, Pricefx, Azure DevOps, and SaaS ecosystems. Committed to driving measurable business outcomes through structured, scalable delivery.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Senior Business Analyst
LTIMindtree
07.2021 - 04.2025
- Led end-to-end Salesforce, and Pricefx implementations for major Oil & Gas clients across NA and EU regions, consistently delivering projects within scope, time, and budget.
- Directed global rollouts with multi-geo, multi-cultural teams, ensuring effective stakeholder alignment and managing change control processes.
- Developed and maintained comprehensive project plans, burn reports, risk registers, and status reports to ensure transparency and forecast accuracy.
- Orchestrated Pricefx CPQ deployment for EU markets, driving $16M+ in business value through tailored configuration and adoption strategies.
- Led cross-functional Agile ceremonies (PI Planning, Sprint Planning, Stand-ups, Retrospectives), facilitating alignment between technical and business teams.
- Integrated Salesforce with ServiceNow, Azure DevOps, and ScreenMeet, reducing manual work by 8000+ annual hours through automation.
- Acted as key stakeholder liaison at all stages, ensuring KPIs were met and business value was delivered in each phase.
- Conducted proactive risk identification and mitigation, ensuring minimal disruption to delivery schedules.
- Delivered distributor network enhancements that generated ~$688M in annual value and improved route-to-market strategies.
App/Cloud Support Analyst
Accenture Services Pvt Ltd
11.2018 - 07.2021
- Won over the confidence and trust of clients by working in close liaison with multiple operations teams to provide transparency and deliver customer value achieving 95% customer satisfaction with reduced escalations & improved turn around times.
- Acted as SME and escalation focal for APAC region in end-user support for SaaS platforms, maintaining 95%+ client satisfaction.
- Successfully managed customer escalations without managerial intervention, achieving 90% issue resolution on first touch.
- Championed cross-skilling initiatives to improve team multidimensional capabilities, aligned with ITIL principles.
Associate Service Engineer
Joules to Watts Business Solutions
09.2017 - 10.2018
- Provided first-line application and voice support for SaaS solutions, maintaining high service levels across 40+ daily customer interactions.
- Improved knowledge management processes, reducing ticket handling time and enhancing resolution quality.
- Making informed decisions to solve issues that balance the needs of customer and company. Providing thoughtful, personalized communication to solve customer issues resolving 95% issues on the first instance.
Education
B.Tech - Mechanical Engineering
Alliance University
08.2012 - 06.2016
Skills
SaaS Implementation & Scaling
Global Rollouts (NA, EU)
Project Management (Agile, Waterfall)
Stakeholder & Executive Management
Software Development Lifecycle (SDLC)
Change Management & Risk Mitigation
Cross-Functional Team Leadership
Salesforce, Pricefx, Azure DevOps Integration
Strategic Planning & Resource Allocation
Certification
Certified Scrum Product Owner (CSPO), Scrum Alliance, 03/01/24, 03/01/26
Timeline
Senior Business Analyst
LTIMindtree
07.2021 - 04.2025
App/Cloud Support Analyst
Accenture Services Pvt Ltd
11.2018 - 07.2021
Associate Service Engineer
Joules to Watts Business Solutions
09.2017 - 10.2018
B.Tech - Mechanical Engineering
Alliance University
08.2012 - 06.2016