VINAY KUMAR N
Senior Manager - Procurement, Inventory And Operations
Bengaluru
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature.
Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Senior Manager
Wheelocity Fresh Pvt Ltd / H & S Supply Chain Pvt Ltd
Bengaluru
12.2022 - 06.2023
- Responsibility is to source high-quality fruits and vegetables from local suppliers
- Identifying reliable sources of produce, negotiating prices and terms, and managing relationships with suppliers
- Ensuring that the fruits and vegetables meet the required quality standards
- Implementing and maintaining quality control processes, including regular quality checks and inspections, and ensuring that suppliers comply with the required standards
- Managing the cost of goods sold (COGS) for fruits and vegetables, ensuring that procurement costs are optimized while maintaining quality standards
- As a procurement head, responsible for maintaining inventory levels, managing stock rotation, and ensuring that produce is stored in appropriate conditions to maintain freshness and quality
- Conducting regular market analysis and identifying opportunities to optimize the procurement process
- Building and maintaining strong relationships with suppliers, customers, and other stakeholders
- Responsible for managing a team of procurement professionals, providing guidance, coaching, and mentorship to ensure that the team is meeting its objectives and contributing to the success of the organization.
Lead - City Operation
Wheelocity Fresh PvtLtd /H & S Supply Chain Pvt Ltd
Bengaluru
06.2022 - 12.2022
- Developing and implementing logistics strategies and plans in alignment with the overall company goals and objectives
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Coordinating with transportation providers, managing inventory levels, and optimizing routes
- Managing and leading a team of logistics professionals, including hiring, training, and performance management
- Establishing and maintaining relationships with key stakeholders, including suppliers and clients to ensure smooth and efficient operations
- Monitoring and analyzing logistics performance metrics, such as delivery times, inventory levels, and costs, and making adjustments as necessary to improve overall performance
- Identifying and implementing new technologies and processes to streamline logistics operations and improve efficiency
- Managing budgets and forecasting expenses for logistics operations.
Cluster Manager
Quick commerce - Wheelocity Fresh Pvt Ltd / H & SSupply Chain Pvt Ltd
Bengaluru
11.2021 - 06.2022
- Responsible for managing the operations of multiple Dark Stores within geographical area
- Responsible for overseeing the day-to-day operations of multiple Dark Stores
- It includes managing staff, inventory, and resources to ensure that the stores operate efficiently and effectively
- Responsible for monitoring performance, which involves tracking key performance indicators (KPIs) such as sales, productivity, and customer satisfaction, and taking corrective action when necessary to improve performance.
- Responsible for recruiting, training, and managing staff across the Dark Store, this includes setting performance expectations, providing feedback, and creating a positive work environment
- Responsible for ensuring that customers receive excellent service across all Dark Stores
- Monitored facility managers and staff performance through quarterly review assessments.
- Responsible for creating budgets, monitoring expenses, and ensuring that each store is profitable.
- Managed cluster expenditure by adhering to set budget.
Assistant Manager, Warehouse Operations
Shadowfax Technologies Pvt Ltd
Bengaluru
05.2021 - 11.2021
- Responsible for maintaining accurate records of inventory, including tracking inbound and outbound shipments, conducting physical inventory counts, an d ensuring that shipments are properly stored and organized
- Responsible for developing and implementing processes and procedures that ensure the smooth and efficient operation of the warehouse and logistics operations
- Responsible for managing and supervising the staff, including hiring, training, and evaluating employees, as well as ensuring that the staff is following all safety and security procedures
- Responsible for ensuring that customer orders are processed and delivered on time and that any issues or concerns are addressed promptly
- Responsible for analyzing and reporting on the performance of the warehouse and logistics operations, including tracking metrics such as inventory accuracy, order fulfillment rates, and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Assistant Manager / Lead
Mfine , Novocure Tech Health Services pvt ltd
Bengaluru
07.2019 - 04.2021
- Managing and supervising the delivery staff, ensuring that they are trained and equipped to perform their duties
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintaining accurate records of all medicine deliveries, including the date and time of delivery, the quantity of medication delivered, and the name of the recipient
- Ensuring that all medicine deliveries are made in a timely and efficient manner and that any delays or issues are resolved quickly
- Responsible to handle customer complaints or inquiries regarding medicine deliveries, and to provide satisfactory solutions to any issues or concerns
- Ensure that all medicine deliveries are in compliance with relevant regulations, such as those related to the handling and storage of the medication
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Working closely with the company’s software development, product, operations, business development, finance, IT, legal & accounting teams to deliver the successful rollout of new initiatives.
Cluster Manager - Last Mile Operations
Busybees Logistics Solutions Pvt Ltd
Bengaluru
11.2018 - 07.2019
- Handling complete Operations of 5+ branches in Bangalore
- Coordinating with concerned branch heads for timely delivery of shipments within TAT
- Managing a team of 100+ including Delivery team, Team Leaders/Branch heads.
- Administer the inbound and outbound of all goods, supervise delivery and manage the distribution of shipments to various geographical locations efficiently
- Monitoring pickup & delivery to achieve a cent percentage above 95 plus.
- Working with cost flow for the operation in the limited access to complete the process.
- Monitoring daily, weekly, and monthly reports of delivery
- Planning, achieving, and maintaining a high level of on -time delivery and customer service for both internal and external customers is vital to this position
- Introduced new methods, practices, and systems to reduce turnaround time.
- Making sure to meet the Customer expectations and service level of the organization
Sr. Station Manager
Grofers India Pvt. Ltd
Bengaluru
04.2018 - 11.2018
- As Senior Station Manager of last mile operations, hired, trained and prepared a Separate Vertical of the delivery team (Delivery through Store) to scale up operations to handle 4x volume in quick time to remain aligned with Grofers's 4x YoY growth.
- Defining, building, and being responsible for the execution of transportation processes, right from FC to customers, and leveraging our Delivery center network.
- Responsible for Hiring, training, and building up a highly motivated workforce for the delivery teams, with support from HR and the training team, to meet the operational requirements for the city, continuously meeting the high bar on quality and productivity.
- Ensure enough bandwidth in the citywide delivery team for houseful time delivery management.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Conduct operations with 150+ delivery Channel Partner Associates.
- Analysis of the data reports to identify performance bottlenecks and improve performance.
- Implement formal process control and process improvement mechanisms such as Kaizen.
- Measuring Line haul performance & Cost
- Effective Control and Management of Line-haul cost
Station Supervisor - Last Mile Operations
Amazon Transportation Services Pvt Ltd
Bengaluru
05.2015 - 04.2018
- Supervising the delivery staff and ensuring that all deliveries are made on time and in accordance with company policies
- Scheduling and coordinating delivery routes and ensuring that all deliveries are made safely and efficiently
- Monitoring delivery staff performance and providing feedback and guidance as needed
- Monitoring and analyzing delivery performance metrics to identify areas of improvement
- Ensuring that all delivery vehicles are properly maintained with all the legal documents
- Developing and implementing strategies to improve delivery performance and customer satisfaction
- Managing the delivery team, including hiring, training, and scheduling
- Ensuring compliance with safety regulations and company policies
- Developing and maintaining relationships with customers, vendors, and other stakeholders.
Operation Manager
Shell India Markets Private Limited
Bengaluru
06.2009 - 05.2012
- Formulating, directing, and coordinating sales strategies and policies to promote products and services
- Managing operations for driving business by effective relationship management and delivery of value-added service
- Handling day-to-day management of the outlet in accordance with company policy
- Developing plans to improve the commercial performance of the outlet by increasing its turnover and maximizing profitability
- Providing proper training & grooming the sales & operations team continuously for effective results
- Checking inventory of products in C Store ensuring that shelves and racks remain stocked and that the product is frequently rotated out of storage areas
- Managing stock levels and making key decisions about stock control
- Negotiating with vendors & brands for better deals in terms of stock supply
- Dividing overall targets into further segments and allotting to the team members for various categories.
Supervisor - Customer Service
Shell India Markets Private Limited
Bengaluru
09.2008 - 06.2009
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Customer Service Associate
Shell India Markets Private Limited
Bengaluru
02.2006 - 09.2008
- Helped to increase customer return rates by providing excellent, at all times
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Education
Executive MBA - Logistics and Supply Chain
Dayanand Sagar University
U LY 2 008 — J UNE - undefined
BCOM, Vardhaman Mahaveer Jain College
Advanced supply chain and analytics, IIM K - undefined
Skills
Inventory control procedures Vendor management 3PLknowledgeundefined
Timeline
Senior Manager
Wheelocity Fresh Pvt Ltd / H & S Supply Chain Pvt Ltd
12.2022 - 06.2023
Lead - City Operation
Wheelocity Fresh PvtLtd /H & S Supply Chain Pvt Ltd
06.2022 - 12.2022
Cluster Manager
Quick commerce - Wheelocity Fresh Pvt Ltd / H & SSupply Chain Pvt Ltd
11.2021 - 06.2022
Assistant Manager, Warehouse Operations
Shadowfax Technologies Pvt Ltd
05.2021 - 11.2021
Assistant Manager / Lead
Mfine , Novocure Tech Health Services pvt ltd
07.2019 - 04.2021
Cluster Manager - Last Mile Operations
Busybees Logistics Solutions Pvt Ltd
11.2018 - 07.2019
Sr. Station Manager
Grofers India Pvt. Ltd
04.2018 - 11.2018
Station Supervisor - Last Mile Operations
Amazon Transportation Services Pvt Ltd
05.2015 - 04.2018
Operation Manager
Shell India Markets Private Limited
06.2009 - 05.2012
Supervisor - Customer Service
Shell India Markets Private Limited
09.2008 - 06.2009
Customer Service Associate
Shell India Markets Private Limited
02.2006 - 09.2008
Executive MBA - Logistics and Supply Chain
Dayanand Sagar University
U LY 2 008 — J UNE - undefined
BCOM, Vardhaman Mahaveer Jain College
Advanced supply chain and analytics, IIM K - undefined
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