Articulate 360
Arun Kumar
Associate Manager-Training, Certified Corporate Trainer And Executive Coach
Begur, Bangalore,KA
Summary
Aim to be associated with a progressive organization that gives me an opportunity to apply my knowledge and skills and also to be part of the team that dynamically works towards the growth of the organization. Accomplished associate Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to share 4 years of progressive training experience and take on challenging new role.
Overview
9
9
years of professional experience
5
5
Certifications
3
3
Language
Work History
Associate manager
DIGIT GENERAL INSURANCE LIMITED
Bangalore, Karnataka
02.2018 - Current
- Ownership of all training supported business parameters including revenue generation, retention, rewards, and recognition
- Planning, scheduling, and executing all regular training programs for agents and employees
- Ensured daily tasks were delegated to team members and supported the team with ongoing training as well as sharing session for improvements
- Supported the teams with updates on new products/information as well as cultivated cross-skills among team members
- Oversaw training and onboarding process for all newly hired employees within Customer Happiness team.
- Proven success in coaching, mentoring, and motivating teams to achieve and improve the company’s goals
- Created product and technical roadmaps and determining priorities for the training team
- Co-developed on-the-job training program that reduced training time and give more productive results
- Ensuring that each program achieves the business objectives that were targeted to achieve
- Maintain a database of all training programs and send it HO MIS team for publishing the same
Senior Customer Solutions Representative
DXC TECHNOLOGIES, Accor
Bangalore , Karnataka
05.2016 - 08.2017
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved conflicts and negotiated mutually beneficial agreements between customers.
- Increased customer satisfaction by resolving Hotels facilities issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked with irrated customers to understand needs and provide excellent service.
Senior Customer Relationship Executive
AEGIS LTD
Bangalore, Karnataka
03.2015 - 04.2016
- Expedia (APAC region)
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Coordinated resolutions for more than 60 daily customer inquiries while consistently achieving performance targets.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Collaborated with upper management to improve customer service processes.
Advisor
24/7
Bangalore , Karnataka
06.2013 - 09.2014
- Expedia Non Air
- Build up good rapport with customers and up sell the other facilities provided by Expedia
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
Senior Program Implementation Executive
EDUCATIONAL INITIATIVES
Bangalore, Karnataka
01.2012 - 05.2013
- Conducting external tests in different schools
- Co-ordinating with school principal and other staff to conduct the test successfully
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of 5 employees, overseeing training, and professional growth of employees.
Education
B.Com - Marketing
Bangalore University
Skills
Adult learning theories
New hire on-boarding
Leadership training
Course development
ADDIE expertise
Active Listening
Training solutions development
Accomplishments
- Introduced application simulation by introducing Articulate software for System navigation tasks.
- Was awarded ‘Wall of Awesomeness’; a quarterly award for streamlining and making the Training process more effective
- Achieved ‘Top Gun’ 2020 award through proactive, collaborative & supportive work within team as well as inter-department with accuracy and efficiency.
Software
Microsoft Presentation Tools
Certification
Corporate Trainer and Coach
Timeline
Instructional Design: Adult Learners
11-2022
Corporate Trainer and Coach
11-2021
Certified International Trainer and Coach
11-2021
Articulate 360 certified training
06-2021
Instructional Design: Creating Video Training
07-2020
Associate manager
DIGIT GENERAL INSURANCE LIMITED
02.2018 - Current
Senior Customer Solutions Representative
DXC TECHNOLOGIES, Accor
05.2016 - 08.2017
Senior Customer Relationship Executive
AEGIS LTD
03.2015 - 04.2016
Advisor
24/7
06.2013 - 09.2014
Senior Program Implementation Executive
EDUCATIONAL INITIATIVES
01.2012 - 05.2013
B.Com - Marketing
Bangalore University