VENKATA SAI ELLIPILLI

Client - Hallmark Cards , kansas, USA.

• Participated in daily stand-up meetings and weekly status calls with clients
• Current Exposure to deployment activities during migration and tool upgrades
• Supporting their IT infrastructure through ServiceNow
• Responsible for handling daily CMDB requests, which require data validation from customer and coordinating with customer to sort out any issues withdata
• Worked on various ServiceNow maintenance and customization requests as per client requirements and well versed in Incident Management, Change Management, Configuration Management Database, and Service Catalog
• Implemented and customized various client and server-side scripts: Client Script, UI policy, Business rule, Workflows
• UI actions, Glide Record, Glide Ajax, etc
• Well-experienced in creating update sets
• Capturing changes into update set, moving those changes to different instances
• Specialized in data migration using import sets and update sets
• Deep knowledge with Service catalog: Catalog item creation, designing of catalog workflow, Validating and Restricting
• Catalog item, etc
• Creating and modifyingAccess Controls, UI policy, UI actions, SLAs, User creation, Form and List views, etc
• Development of catalog items from scratch by using workflow/flow for fulfilling backend process
• Experienced in securing data from server-side by making Glide Ajax calls and representing it on client-side as per user requirement
• Implemented various Transform maps as per client requirement
• Extensive experience in execution of Background
• Scripts in ServiceNow
• Responsible for creation of various reports, dashboards, notifications, and scheduling them as per client requirements
• Responsible for creation of new custom tables, Users, Groups, and Roles in ServiceNow
• Currently in the learning phase of HRSD application
• Responsible for acting as customer point of contact for resolving their break fix issues
• Acted as customer advocate, prioritizing and managing assigned incidents and escalations in queue.