Reading Books
A. KEERTHANA
Bangalore,Karnataka
Summary
To work for an organization which provides me the opportunity to improve my skills and knowledge to grow along with the organization objective.
Personable Customer Service Executive offering over 4 years of experience. Willing to go extra mile and treat customers with high levels of respect for best-in-class service.
Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Motivated customer service professional with proven record of building dynamic relationships and retaining clients.
Highly effective in coaching peers while demonstrating exemplary communication skills.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization.
Overview
3
3
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Care Executive
CARRER SUMMARY, SUTHERLAND GLOBAL SERVICES
Chennai, Tamil Nadu
08.2015 - 01.2018
- Coordinated timely responses to online customer communication and researched complex issues through emails.
- Responded to customer inquiries and concerns within set deadlines.
- Listened to customers' questions and concerns to provide answers or responses.
Senior Customer Care Executive
TELLIGENT SUPPORT LLP
Bangalore, Karnataka
12.2018 - 01.2020
- Helped average of 65 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Exceeded 90% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
- Delivered organizational development focused on business needs.
Education
High School Diploma -
Arockiamatha Matriculation Higher Secondary School
Karumandapam, TrichyBachelor of Engineering Technology - Information Technology
Scad College of Engineering And Technology
Cheranmahadevi, Tirunelveli 08.2011 - 05.2015
Skills
Customer-oriented
Excellent problem-solving abilities
Call center operations
Documentation and reporting
Easily Adaptable to new environment
A good team player
Interests
Cooking
Permanent Address
12/26, 2nd Street,
IOB Nagar, RMS Colony,
Karumandapam,
Trichy 620001
Timeline
Senior Customer Care Executive
TELLIGENT SUPPORT LLP
12.2018 - 01.2020
Customer Care Executive
CARRER SUMMARY, SUTHERLAND GLOBAL SERVICES
08.2015 - 01.2018
Bachelor of Engineering Technology - Information Technology
Scad College of Engineering And Technology
08.2011 - 05.2015
High School Diploma -
Arockiamatha Matriculation Higher Secondary School