Java, C, C
Abhishek Tiwari
BPO
Noida,Uttar Pradesh
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Language
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Customer Care Executive
Hyundai operations
Noida, Uttar Pradesh
12.2018 - 02.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Listened to customers' questions and concerns to provide answers or responses.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Technical Support Representative
Geek Technical Support
Gaziabad, Uttar Pradesh
05.2015 - 12.2016
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed security applications and devices and suggested additional security measures.
Education
Bachelor of Arts - Hindi, English, Political Science
Kalinga University
Chhattisgarh 07.2015 - 06.2018
Skills
Customer-oriented
Software
VFX and Animation (Pursuing)
Advance MS Office, HTML, CSS3, XML,
Full Installation and Recovery of Windows 2000/XP/2003/Vista/7/8/10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
[English Speaking] Training - AIEL
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Care Executive
Hyundai operations
12.2018 - 02.2020
Bachelor of Arts - Hindi, English, Political Science
Kalinga University
07.2015 - 06.2018
Technical Support Representative
Geek Technical Support
05.2015 - 12.2016
[English Speaking] Training - AIEL
08-2013
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