PARIKSHIT BHATT
CUSTOMER CARE EXECUTIVE
Jamnagar,India
Summary
Hardworking Customer Service Representative with 2+ years of experience working with CRM. Trained in project and time management with extensive knowledge of Multiple software and proven multitasking abilities. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Customer Care Executive
Teleperformance
JAMNAGAR, GUJARAT
04.2021 - Current
- Work on customer relationship management (crm) of fujitsu o-genral ac brand.
- Register customer complains. Handle all type of customer complains & query via voice calls.
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Take Customer Feedback On Outbound Calls.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Updated customer system database with latest details to support accuracy and efficiency in future interactions.
- Monitored phone and electronic database systems for incoming customer inquiries.
Technical Support Executive
Tech Mahindra
AHMEDABAD, GUJARAT
04.2018 - 05.2019
- Work On Customer Relationship Management (Crm) Of Reliance Jio Process.
- Register Customer Complains Provide Them Resolution About Network Related Issues And Sim-card Related Issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Analyzed and developed service goals for in-bound call center.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Customer Relationship Management Specialist
Ketan Enterprise
JAMNAGAR, GUJARAT
02.2016 - 06.2018
- Work on customer relationship management (crm) of whirlpool / onida/ daikin / mircromax brands.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving service issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered service to customer locations within specific timeframes.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
Office Coordinator
Lloyd Electric & Engineering Ltd
JAMNAGAR, GUJARAT
02.2015 - 02.2016
- Work on customer relationship management (crm) of lloyd ac brand.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
BECHLOR OF COMPUTER APPLICATIONS(BCA) - Information Technology
H.J.DOSHI INFO.TECH. INSTITUTE
JAMNAGAR 01.2016 - 01.2019
Skills
Documentation and reporting
Customer-oriented
Excellent problem-solving abilities
Schedule Management
Team Building
Analytical problem solver
Systems and software programs
Excellent verbal and written communication
Excellent computer skills
Multitasking abilities
MS Office
Teamwork
Responsible
Good listening skills
Testing and bugging
Troubleshooting
Flexible & Adaptable
Maintenance & Repair
Analytical skills
Timeline
Customer Care Executive
Teleperformance
04.2021 - Current
Technical Support Executive
Tech Mahindra
04.2018 - 05.2019
Customer Relationship Management Specialist
Ketan Enterprise
02.2016 - 06.2018
BECHLOR OF COMPUTER APPLICATIONS(BCA) - Information Technology
H.J.DOSHI INFO.TECH. INSTITUTE
01.2016 - 01.2019
Office Coordinator
Lloyd Electric & Engineering Ltd
02.2015 - 02.2016