Shipra Roy
Customer Care Executive
New Delhi,DL
Summary
Customer-oriented Customer Care Executive with experience training and developing customer service professionals in 7 Years. Dedicated and committed to improving the customer experience. Specialties include financial and sales product providers.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Customer Care Executive
Hero fin Corp (Payroll Kelly services)
New Delhi, Delhi
01.2016 - Current
- Coordinated timely responses to online customer communication and researched complex issues.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Reviewed and applied changes to customer account profiles in Salesforce
- Managed billing, service and account issues for Hero Fin Corp. customers.
- Professionally answered 100 calls daily for customer issues.
- Responded to customer inquiries and concerns within set deadlines.
Customer Retention Executive
PACE Setters Business Solutions Pvt. Ltd.
New Delhi, Delhi
04.2014 - 01.2016
- Welcome Calls To New Customers
- Pre-Verification Calls To Customers
- Handling sales complaints
Education
High School Diploma -
Sarvodya Kanya Vidyalaya
Delhi 03.2007 - 06.2008
Bachelor of Arts - Political Science
Delhi University
De;hi 06.2008 - 06.2012
Diploma - Computers
Lal Bhadur Shastri Training Institute
Delhi 07.2008 - 06.2009
Skills
Customer-oriented
Excellent problem-solving abilities
Payment processing
Well-organized
Complaint resolution
Call center operations
Money handling abilities
CRM
Customer management procedures knowledge
Timeline
Customer Care Executive
Hero fin Corp (Payroll Kelly services)
01.2016 - Current
Customer Retention Executive
PACE Setters Business Solutions Pvt. Ltd.
04.2014 - 01.2016
Diploma - Computers
Lal Bhadur Shastri Training Institute
07.2008 - 06.2009
Bachelor of Arts - Political Science
Delhi University
06.2008 - 06.2012
High School Diploma -
Sarvodya Kanya Vidyalaya
03.2007 - 06.2008