Shipra Roy
Customer Care Executive
New Delhi,DL
Summary
Customer-oriented Customer Care Executive with experience training and developing customer service professionals in 7 Years. Dedicated and committed to improving the customer experience. Specialties include financial and sales product providers.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Customer Care Executive
Hero fin Corp (Payroll Kelly services)
New Delhi, Delhi
2016.01 - Current
- Coordinated timely responses to online customer communication and researched complex issues.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Reviewed and applied changes to customer account profiles in Salesforce
- Managed billing, service and account issues for Hero Fin Corp. customers.
- Professionally answered 100 calls daily for customer issues.
- Responded to customer inquiries and concerns within set deadlines.
Customer Retention Executive
PACE Setters Business Solutions Pvt. Ltd.
New Delhi, Delhi
2014.04 - 2016.01
- Welcome Calls To New Customers
- Pre-Verification Calls To Customers
- Handling sales complaints
Education
High School Diploma -
Sarvodya Kanya Vidyalaya
Delhi 2007.03 - 2008.06
Bachelor of Arts - Political Science
Delhi University
De;hi 2008.06 - 2012.06
Diploma - Computers
Lal Bhadur Shastri Training Institute
Delhi 2008.07 - 2009.06
Skills
Customer-oriented
Excellent problem-solving abilities
Payment processing
Well-organized
Complaint resolution
Call center operations
Money handling abilities
CRM
Customer management procedures knowledge
Timeline
Customer Care Executive
Hero fin Corp (Payroll Kelly services)
2016.01 - Current
Customer Retention Executive
PACE Setters Business Solutions Pvt. Ltd.
2014.04 - 2016.01
Diploma - Computers
Lal Bhadur Shastri Training Institute
2008.07 - 2009.06
Bachelor of Arts - Political Science
Delhi University
2008.06 - 2012.06
High School Diploma -
Sarvodya Kanya Vidyalaya
2007.03 - 2008.06