A RAJKUMAR
Relationship Manager (Senior Associate)
Karur
Summary
Professional relationship specialist with track record of enhancing client satisfaction and retention. Background in developing strategic plans and successfully implementing client-centric initiatives. Known for collaborative approach and adaptability in dynamic environments, leveraging skills in communication and problem-solving to drive results
Overview
2
2
years of professional experience
4
4
Languages
Work History
HR Compliance
M.R.C PVT LTD (CGX)
06.2023 - 11.2023
- Maintained accurate records of employee attendance, vacation days, and sick leave for payroll purposes and HR compliance.
- Streamlined HR compliance processes by implementing efficient tracking systems and procedures.
- Enhanced HR compliance by implementing effective policies, guidelines, and procedures.
- Collaborated closely with legal counsel throughout all phases of an investigation to ensure compliance with regulations and laws.
- Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
- Safeguarded employee well-being through diligent compliance with safety regulations and guidelines.
RELATIONSHIP MANAGER II (Senior Associate)
CITY UNION BANK LTD
01.2024 - Current
- Segment: Banking Operations and sales.
- Well versed with KYC AML guidelines of the banking sector.
- Handling Branch Administration work and branch legal documents of loans and others etc.
- Process the loan application like Personal, Home, Business and Vehicle Loan through the LAPS and Newgen software
- Evaluates loan applications to determine creditworthiness, and manages existing Loans.
- Self-motivated, organized team player with excellent analytical, problem solving, communication and inter-personal skills to manage and interact with individuals at all levels. Able to interact effectively with other members of the Business practices.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Education
MBA - H.R and FINANCE
Anna University
Karur, India 04.2001 -
B.com(CA) - Commerce
Bharathidasan University
Karur, India01.2021
No Degree - Commerce
State Board
Karur, India 04.2001 -
No Degree - ENGLISH
State Board
Karur, India 04.2001 -
Skills
- IRDA certification
- Advanced Excel proficiency
- Proficient in Tally software
- Relationship building
- Customer relationships
- Relationship management
- Customer service
- HR compliance auditing
- HR compliance
- In-depth knowledge of HR compliance
- HR Compliance Audit
COURSES
- Advance Excel & Financial Calculation.
- Hiring Process; Talent Management.
- Customer Relationship Management.
- Basic Course of GST.
INTERNSHIP
- Undergone One Month Internship at “KMAC Talent Management” as “HR Trainee”.
- Undergone One Month Internship at “Sivasakthi Spintex Private Limited” as “Management Trainee”.
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge.
Timeline
RELATIONSHIP MANAGER II (Senior Associate)
CITY UNION BANK LTD
01.2024 - Current
HR Compliance
M.R.C PVT LTD (CGX)
06.2023 - 11.2023
MBA - H.R and FINANCE
Anna University
04.2001 -
No Degree - Commerce
State Board
04.2001 -
No Degree - ENGLISH
State Board
04.2001 -
B.com(CA) - Commerce
Bharathidasan University