Aadil Leonard Keith Williamson

Work History

Shri. Rameshtha Group

10.2022 - 09.2023

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

NCR Group

08.2021 - 09.2022

Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
Increased property sales by developing and implementing comprehensive marketing strategies for clients.
Collaborated with other real estate professionals such as other RECs and agents to ensure seamless transactions for all parties involved.
Utilized social media platforms to promote properties, increasing online visibility and attracting more prospective buyers.
Assisted clients with navigating complex real estate documentation, ensuring a smooth closing process.

Eastern Yard Reality

07.2015 - 06.2018

Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Increased company revenue by streamlining processes and implementing cost-saving measures.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Implemented business strategies, increasing revenue, and effectively targeting new markets.

APS Group

04.2010 - 04.2015

Managed a team of 35+ sales agents with day to day sales processes.
Improved team collaboration with cross-functional communication strategies.
Developed high-performing teams by employing targeted recruitment and training initiatives.
Training the new sales agents about the industry and the sales process with product knowledge.
Recruited and oversaw personnel to achieve performance and quality targets.

Adgyns Media Promoters

01.2010 - 03.2010

Boosted client satisfaction by delivering outstanding customer care and timely responses.
Managed incoming calls, routing inquiries and serving as a primary point of contact for customers.
Kept records of inquiries, complaints and comments to assist problem resolution.
Developed long-lasting relationships with clients by maintaining regular communication and offering personalized solutions.

Convergys, India

08.2005 - 06.2008

Boosted client satisfaction by resolving issues promptly and accurately.
Proficiently handled significant inbound call volumes, demonstrating strong multitasking skills to address diverse needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Took ownership of customers issues to follow problems through to resolution.
Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
Reduced customer complaints with proactive issue identification and resolution strategies.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Streamlined customer support processes for improved call handling times and resolutions.
Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
Improved team performance, conducting regular training sessions on product knowledge and customer service skills.
Achieved high customer satisfaction ratings, consistently meeting and exceeding service benchmarks.
Reduced response times to customer inquiries, implementing efficient ticketing system.
Implemented customer service best practices, raising standard of support provided.