Aaditya Pratap Singh
Dehradun
Summary
Dynamic and dedicated Cadet with a strong foundation in Nautical Science. Possessing GOC Certificate and advanced STCW courses, am equipped with strong communication, problem-solving, and leadership skills. Additionally, hold a diploma in Nautical Science and thrive in team environments while excelling under pressure. Experienced Customer Service Executive with a background in effective time management, multitasking, and Microsoft Excel. Deck Cadet with a BSc in Nautical Science and a strong foundation in marine vessels, math, and physics. Eager to contribute to team success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
Work History
Team Leader
Relocato Removals (Packers & Movers)
01.2021 - Current
- After a Successful tenure in merchant navy, where i honed my skill in Logistics teamwork and Leadership, I made a Strategic Carrier shift to the Packers and Movers Industry, this transition was motivated by a commitment to family responsibilities and the pursuit of a stable home environment
- The decision allowed me to leverage my extensive experience in logistics and operations while maintaining a healthy work life balance
- In my current role I continue to apply my discipline, attention to detail, and problem-solving abilities I develop at sea to ensure smooth and efficient relocations for clients.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Respond to critical incidents application issues as per defined protocols and SLA’s
- Join critical incident bridges and triage issues to deliver or drive resolution.
- Monitor various ticket queues globally to ensure tickets have not breached and ensure tickets are responded to in a timely fashion, including critical incidents and any escalated issues.
- Responding promptly to application alerts and issues.
- Author Knowledge Articles relating to applications and new-found issues / resolutions for internal team.
- Research and solve issues/problems starting with minimal details, including thinking outside the box to determine what might have caused the problem and the solution.
- Perform issue severity assessment quickly based on impact to the business and prioritize or de-prioritize accordingly.
- Installation and Configure all applications for Travel Counselor Servicing applications, & Corporate applications.
- Drives problem management and associated resolutions delivery with product management teams.
- Analyses / Perform and drive to RCA (Root Cause Analysis).
- Report production impact details to the management.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Deck Cadet
Merchant Navy, Anglo Eastern Shipping
01.2012 - 01.2020
- During my time at Anglo Eastern Shipping, I served as part of the merchant navy, where I gained valuable experience in maritime operations and navigation
- Responsibilities: Navigated and operated vessels in compliance with maritime regulations and safety protocols
- Managed and maintained the vessel's mechanical systems to ensure smooth operation.
Education
HND Nautical Science -
Glasgow College of Nautical Science
Glasgow, Scotland10.2010
Skills
- Leadership
- Problem Solving
- Good Communication
- Team Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Documentation And Reporting
- Work Planning
- Complex Problem-Solving
- Analytical Thinking
- Conflict Resolution
Timeline
Team Leader
Relocato Removals (Packers & Movers)
01.2021 - Current
Deck Cadet
Merchant Navy, Anglo Eastern Shipping
01.2012 - 01.2020
HND Nautical Science -
Glasgow College of Nautical Science
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