Summary
Overview
Work History
Education
Skills
Accomplishments
Certificatesandtrainings
Certification
Work Availability
Timeline
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Aakash Kumar

IT Change
Bangalore

Summary

Experienced Associate System Engineer at IBM India with a strong skill set in Change and Release Management. Leveraging expertise in ITIL processes and ServiceNow to analyze data and foster team collaboration. Focus on ensuring compliance and minimizing incidents through meticulous change planning and thorough post-change reviews. Excel in conducting effective compliance check reviews of changes and Releases.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Associate System Engineer

IBM India Private Ltd
11.2022 - Current
  • Company Overview: Client Name : Marriott International Hotels Inc
  • Working as IT Service Manager (Change and Release Management)
  • Efficient in reviewing and assessing the risks associated to the changes and change planning on ServiceNow Platform, monitoring the change queue and ensure every change is complaint before approval
  • Coordinating with different application teams to ensure proper planning of their Releases and changes, handling major migration releases through engaging and planning sessions with build teams resulting in successful deployments in production
  • Monitoring the change deployment calls and ensure that Release and change management process is being followed, quick and efficient review of Emergency changes, working with change requesters to avoid high priority incidents
  • Conducting Post Change Reviews (PCRs) for unsuccessful changes with all the stakeholders involved in performing the change
  • Documenting lessons learnt and steps to avoid the same scenario in future
  • Data assessments and data analytics in KPI metrics
  • Client Name : Marriott International Hotels Inc

Education

Bachelor of Engineering - Computer Science

Chandigarh University
08.2018 - 07.2022

Intermediate - PCMB

SSM RV PU College
06.2017 - 06.2018

Skills

ServiceNow

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Accomplishments

  • Automating email notifications for Change ticket state changes has been greenlit for deployment.
  • Submitted Idea for Room Space identify using GenAI.
  • My GenAI proposal for a healthy mode in Food Delivery/Fitness Apps got selected.
  • Created Presentation Designs and Project Templates for Clients.
  • 2 Ideas got selected by the client for improvement in automation of change and release management.

Certificatesandtrainings

  • HTML, CSS, and Javascript for Web Developers, Johns Hopkins University, 05/15/21
  • Oracle Cloud Infrastructure Certified Foundations Associate, Oracle, 01/18/23
  • ITIL 4 Foundation, PEOPLECERT, 05/07/23
  • Microsoft Certified: Azure Developer Associate, Microsoft, 01/23/24
  • Microsoft Certified: Azure Administrator Associate, Microsoft, 03/30/24

Certification

ITIL V4

Work Availability

monday
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friday
saturday
sunday
morning
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Timeline

AWS Developer Associate

12-2024

AWS Certified Cloud Practioner

12-2023

ITIL V4

06-2023

ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.

06-2023

Microsoft Azure Fundamentals

12-2022

Associate System Engineer

IBM India Private Ltd
11.2022 - Current

Bachelor of Engineering - Computer Science

Chandigarh University
08.2018 - 07.2022

Intermediate - PCMB

SSM RV PU College
06.2017 - 06.2018

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