Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Disclaimer
Timeline
Generic
Harisha Ragipati

Harisha Ragipati

Anantapur

Summary

Highly skilled System Associate with background in managing, troubleshooting and maintaining corporate systems. Familiarity with designing system protocols, documenting procedures, and testing system security brings solid technical acumen to role. Strengths include problem-solving skills, ability to handle high-pressure situations, and strong communication abilities. Previous roles have seen increases in system efficiency and user satisfaction due to these efforts.

Overview

2
2
years of professional experience

Work History

Senior System Associate

Infosys Company
City Bangalore
03.2022 - Current

Cloud Infrastructure and security and Service now
  • Responsible for maintaining supporting and optimising computer systems networks and infrastructure
  • Assisting users with technical queries and issues Troubleshooting identifies and resolves complex technical issues Collaborate with vendors for system support and services
  • ServiceNow is a cloud-based platform that provides software as a service (SaaS) for technical management support. It offers a range of tools and solutions for It service management.
  • Monitoring and maintaining all L1 related role while coordinating with all internal teams as well as GNOC and different Vendors.
  • Experience in handling Daimler, Tango, and Mercedes Benz tools and servers.
  • Hands on experience in Raising requests like Onboarding requests, Linux, Windows resetting and creating accounts and passwords to access Citrix.

Education

Intermediate -

Sri Vivekananda Junior College, Ananthapur
01.2018

Degree -

Sree Vidyanikethan Degree Collage (A.Rangampeta), SV university
01.2021

Class x -

PVS Concept School, Mudhigubba
01.2016

Skills

  • Cloud Infrastructure
  • ServiceNow
  • Technical Support
  • ServiceNow Dashboard
  • Change Management
  • Incident Management

Affiliations

• Received a Certificate from my captain for entrepreneurship workshop, digital marketing workshop

• Won 2nd price for handball in sports at state level

• Awarded as a Best Volunteer for MM-2019, a cultural fest at SVDC,2019

Languages

Telugu, English, Hindi

Disclaimer

I hereby declare that the above information and particulars are true and correct to the best of my knowledge.

Timeline

Senior System Associate

Infosys Company
03.2022 - Current

Cloud Infrastructure and security and Service now

Intermediate -

Sri Vivekananda Junior College, Ananthapur

Degree -

Sree Vidyanikethan Degree Collage (A.Rangampeta), SV university

Class x -

PVS Concept School, Mudhigubba

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Harisha Ragipati