Aanurag Das
Senior Consultant
Pune
Summary
Highly trained individual knowledgeable in customer experience domain(Qualtrics CX and Medallia Certified) and considered talented leader with 6.5+ years of experience in the IT industry. Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Implementation Manager
Feedback Works
Bangalore
04.2023 - Current
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Pulled from knowledge of technical industry and technological developments to drive IT deployments.
- Led technology roadmapping, conducting research, development and installation according to deployment specifications.
- Lead Qualtrics CX and EX implementations
- Mana
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
Senior Consultant L2
Ernst and Young
Pune
08.2021 - 04.2023
- Client engagement: Strategic guidance and yearly/quarterly business reviews, Client Training, Client Onboarding, working with Sales Team, Product teams, BI team, Professional Services team
- Leading internal projects - migrating clients from the old product to new, developing support structure for new product delivery models, etc
- Plan the activities of configuration, configure the product as per the design, conduct conference room pilots, and assist in resolving any queries related to requirements and solution design
- Proficient in HTML, CSS, and JavaScript, and have in-depth knowledge of making use of Qualtrics API calls to deliver per clients’ requirements
- Showcasing the use of case-specific solutions & the business value that technology can render for identified pain points
- Ability to assess the current processes, identify improvement areas, and suggest the technology solutions
- Experience in implementation of on-prem, SaaS, IaaS, and PaaS
- Conduct solution/product demonstrations, POC/Proof of Technology workshops, and prepare effort estimates that suit the customer budgetary requirements and are in line with the organisation’s financial guidelines
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
Senior Consultant
Zill Consulting
Mumbai
08.2019 - 08.2021
- Work with large EMEA customers to deliver innovative, scalable Customer Experience Feedback solutions using the Qualtrics platform(SaaS)(30+ Successful Qualtrics Implementations delivered)
- Work with internal project teams, coordinating a team of junior resources to deliver projects Where needed, contributing to product development
- Working with the product team, helping to develop new platform features
- API Integration with Qualtrics Platform
- Identify Customer Journey reengineering opportunities through strategic and metric analysis such as NPS and CSAT
- Develop and maintain training materials and deliver training to improve both inside and enterprise salespeople's product knowledge and demo abilities
- Respond to initial product requests and frame product issues for discussion and resolution with product and engineering teams
- Explain common technical aspects of Qualtrics, including communicating with technical audiences on security, privacy, protocols for API’s
- Experience in building proof of concepts or custom demonstrations on platforms such as Qualtrics and Medallia SaaS Platforms.
Business Analyst
etech Global Services
12.2017 - 07.2019
- Requirement Analysis, Gap Analysis, Feasibility checks, Impact analysis & Risk identification
- Participate in the implementation design, setup, and review processes during the product cycle
- Creating wireframes and use cases to present during client demos
- Client Management:
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Medallia system capabilities
- Work with client teams in resolving technical/system-related inquiries.
Strategic Account Manager- Implementation Analyst
eClinicalWorks
Ahmedabad
04.2015 - 08.2016
- EClinicalWorks
- Implementing Agile software development methodology
- Established client and market priorities to execute a strategic course of action.
- Partnered with internal resources to present additional value and expertise to clients.
- Built relationships with customers and the community to promote long-term business growth.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained, and utilized a diverse client base.
Education
Bachelor’s - computer science engineering
Gujarat Technological University
Gujarat 05.2010 - 06.2015
MBA - IT
Symbiosis Distance Learning
Pune 07.2018 - 07.2020
Skills
Business consultant
Accomplishments
- 2018-08 – 2020-06
- Symbiosis, PGDBA- IT
- Masters in MBA- IT with specialization in Business Analysis and Project Management
- Skills
- Account Management
- Project Management
- Solution analysis & Implementation
- Business Analysis
- Software Design
- Process Improvement
- Relationship Building
- Qualtrics CX Platform
- Medallia CX Platform
Certification
Qualtrics CX
Timeline
Implementation Manager
Feedback Works
04.2023 - Current
Medallia Implementation Certified
08-2022
Qualtrics EX
06-2022
Qualtrics CX
12-2021
Senior Consultant L2
Ernst and Young
08.2021 - 04.2023
Senior Consultant
Zill Consulting
08.2019 - 08.2021
Certified Scrum Master
05-2019
MBA - IT
Symbiosis Distance Learning
07.2018 - 07.2020
Business Analyst
etech Global Services
12.2017 - 07.2019
Strategic Account Manager- Implementation Analyst
eClinicalWorks
04.2015 - 08.2016
Bachelor’s - computer science engineering
Gujarat Technological University
05.2010 - 06.2015
Similar Profiles
Renee ConviserRenee Conviser
Quality Specialist at Beyond FeedbackQuality Specialist at Beyond Feedback
Muayad AlKatheeriMuayad AlKatheeri
Field Researcher at Feedback Marketing ConsultingField Researcher at Feedback Marketing Consulting
Mohamed GaniMohamed Gani
IT Manager & Consultant at Feedback Market Research & Self EmployedIT Manager & Consultant at Feedback Market Research & Self Employed
Khushboo PanchalKhushboo Panchal
Partner Success Manager at ConnectWise LLPPartner Success Manager at ConnectWise LLP
Abhijeet KulkarniAbhijeet Kulkarni
Sr. Technical Leader at KPIT TechnologiesSr. Technical Leader at KPIT Technologies