Vikas khatkar
Delhi
Summary
Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.
Overview
9
9
years of professional experience
Work History
Senior Manager
Reliance Jio Infocomm ltd
Gurgaon
06.2024 - Current
- Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
- Increased client retention by developing and implementing customized account management strategies.
- Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
- Played a key role in company growth by identifying and pursuing opportunities for expansion into new markets and industries.
- Supported sales and reporting for large and medium-sized accounts
Zonal Business Head
THINK AND LEARN PVT LTD
08.2023 - Current
- Driving Sales and marketing operations for 7 Offline Academic centers of Rajasthan.
- Increased the Average ticket size (ATS) from 0.47 lakh to 1.02 lakhs by curbing inappropriate discounting and implementing comprehensive sales pitch training refreshers for the frontline team.
- Handling team size of 101 employees, which includes 45 Sales associates, 41 Marketing associates, 7 Sales managers and 7 Area Business heads.
- Initiated Daily training module , Rewards and recognition programme resulting in 60% reduction in Performance Improvement Plan (PIP) attrition.
- Coordination between academic teams, service counselors, sales and marketing teams for better productivity and growth.
- Developed and implemented comprehensive business strategy that resulted in 45% increase in revenue for company at State level .
- Accountable for yearly revenue of 25 to 30 crores.
- Effective and rigorous collaboration with Marketing team in terms of lead generation , quality of leads which are generated , center walk-ins and other operational work as well .
- Elevated Lead to Conduction (L2C) conversion rates from 14% to 31%, significantly enhancing the conversion funnel's efficiency.
Senior Manager
THINK AND LEARN PVT LTD
03.2023 - 07.2023
- Delivered Revenue of 5 Crores in span of 3 months as Senior manager .
- Maintaining accurate records of total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
- Successfully piloted Booking audit process on daily basis for the calls made via cloud calling tool ( ameyo) resulting into net increase of 30% in call pitch adherence by sales team.
- Conducting in-depth research on competitor's products, pricing, and market success to gain insight into customer preferences and interests.
- Responsible for Yearly Revenue of 10 to 15 Crores and 50 sales units per month in every center.
- Driving regular town-halls / focused group discussions with the entire span to promote communication around organizational policies to achieve efficiency & effectiveness in all processes.
- Ensuring proper coordination between Sales, Academics and Business team to run 5 Centers across state
- Identifying Associates who can be given bigger role in coming time and nurturing them time to time to ensure span is having future leaders ready .
Associate Senior Manager
THINK AND LEARN PVT LTD
01.2022 - 02.2023
- Lead Business Development of Byjus Tuition centers across Rajasthan State from scratch .
- Responsible for building, organizing and managing highly efficient team of 40 employees, 6 managers and enabling them to perform their best .
- Have delivered revenue of 14 Crores till now to organization in timeframe of 7 months.
- Strategizing sales flowcharts for maximization of revenue by driving sales on daily basis and ensuring that target completion is done on time.
- Streamlined order punching process to first classroom experience flow resulting in reduction of refund rates to just 9 %.
- Successfully launching organization's latest launch of BTC (Byjus tuition center) in Entire Rajasthan as Cluster revenue head and building presence of these offline centers from Scratch.
- Integration of input and output parameters to provide feedback to each manager and associate on real time basis .
- Training and implementation of multiple emi options for increasing conversions and ticket size. - Net increase in ATS by 50 percent from 40k to 60k after the introduction of No cost EMI on Cards and also with some partners such as zest, propelled, shopse and Bajaj.
- Ensuring proper synchronization among team members in order to set up enthusiastic work culture .
- Responsible for Attrition , Daily input parameters , Achievement percentage , Appraisals and promotions of all team members .
- Planned and executed Employee engagement month on month for top performers resulting in the increase of HR rating to 8/10.
Business Development Manager
THINK AND LEARN PVT LTD
10.2020 - 12.2021
- Business Development
- Handling team size of 14 associates and ensures maximum productivity from them by providing proper training and tracking their work.
- One-on-one feedback and training sessions are arranged for every associate to ensure maximum output .
- Have delivered Revenue of 8 Crores to organization in span of 15 months
- Establishing Team's common vision to create fulfilling and collaborative team dynamics
- To provide tangible targets which need to be accomplished by associates in order to stay aligned for growth and appraisals.
- To ensure that commitment given to customers from team end are in alliance with services provided by organization .
Business Development Associate
THINK AND LEARN PVT LTD
05.2019 - 09.2020
- Primary focus was on Business Development.
- Have delivered revenue of 1 Crore to organization in span of 16 months.
- Expanded business through effective network development, identifying new and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- To ensure that proper input parameters are met on daily basis for better outcome.
Area Manager
TRADEINDIA.COM
05.2017 - 04.2019
- To achieve Quarterly target of 50 Lakh Rs(2 Crores Annually)
- Handling team size of 5 executives and ensuring their targets are met successfully on time without failure .
- Exceeded sales targets by 52 % on Annual basis with well-developed sales strategy and empowering team coaching.
- Developed sales strategy based on research of Client Requirements and market conditions.
- Spearheaded Another vertical of organization named Getdistributors.com with many reputed firms having their own brand to increase their distributors in market.
- By hiring 4 marketing executives penetrated the market and increased the Database for the organization of target SMEs located in Old Delhi by 37% which later on helped to uplift sales by 27% .
Senior Executive
TRADEINDIA.COM
12.2016 - 04.2017
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Onboarded 57 SMEs in span of 5 months from different industries with total revenue generation of 41 lakhs.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Completed and submitted monthly and yearly reports to support executive decision-making.
Business Development Associate
TRADEINDIA.COM
12.2015 - 12.2016
- Approaching exporters and manufacturers for internet marketing products like web design, social media and email marketing , SEO etc.
- Educate clients with advantages of associating with Tradeindia.com .
- Offering potential SME's a cost-efficient Business Growth Solution as a sales consultant.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
S.S.C -
CBSE, KV LOHAGAON PUNE
PUNEH.S.C -
CBSE KV RK PURAM SEC 8
DELHIB.Tech - Mechanical Engineering
PDM College of Engineering
BAHADURGADH , HARYANASkills
- Revenue Generation
- Marketing strategies
- Stakeholder Management
- Digital Marketing
- B2B Sales
- SFA Tool – Expertise in Sales force automation tool
- Cloud Telephony
- Team handling
- P&L Management
- Building Business From Scratch
- Key account Management
Languages
Hindi & English
Accomplishments
- Being ranked in Top 5 Associate Senior managers across country in Jan – March 2023 quarter.
- Being promoted as an Associate senior manager from Managerial role in span of 14 months which was the fastest growth In Rajasthan for this profile.
- Qualified 3 Evaluating performance quarters of year 2021 as a manager where there was a rank based system on the basis of Post RCN Revenue only for top 100 managers out of 770 managers across country.
- Being awarded by CEO of the organization at an Associate level for showing outstanding performance in terms of revenue and mentoring the newly joined associate in year 2020.
- In a span of 5 years took 5 promotions on the basis of performance in current organization.
- Being awarded best executive award in DELHI/NCR region for 3 months while serving my tenure as associate in my first organization .
- State level Basketball player (Maharashtra) .
Personal Information
Timeline
Senior Manager
Reliance Jio Infocomm ltd
06.2024 - Current
Zonal Business Head
THINK AND LEARN PVT LTD
08.2023 - Current
Senior Manager
THINK AND LEARN PVT LTD
03.2023 - 07.2023
Associate Senior Manager
THINK AND LEARN PVT LTD
01.2022 - 02.2023
Business Development Manager
THINK AND LEARN PVT LTD
10.2020 - 12.2021
Business Development Associate
THINK AND LEARN PVT LTD
05.2019 - 09.2020
Area Manager
TRADEINDIA.COM
05.2017 - 04.2019
Senior Executive
TRADEINDIA.COM
12.2016 - 04.2017
Business Development Associate
TRADEINDIA.COM
12.2015 - 12.2016
S.S.C -
CBSE, KV LOHAGAON PUNE
H.S.C -
CBSE KV RK PURAM SEC 8
B.Tech - Mechanical Engineering
PDM College of Engineering
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