Hi, I’m
AARTI DUDMAL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
12
years of professional experience
Work History
star health & allied insurance co.ltd,
Relationship Manager
2021.12 - 2023.07 (1 year & 7 months)
Job overview
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
AMAR CARS PVT.LTD.
Customer Care Manager
2019.02 - 2021.09 (2 years & 7 months)
Job overview
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
VEER TATA MOTORS PVT.LTD.
Customer Care Manager
2014.12 - 2018.03 (3 years & 3 months)
Job overview
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established performance and service goals and held associates accountable for individual performance.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Scheduled and attended meetings with clients and prospective clients as requested.
ASNANI GROUP PVT.LTD.
Back Office Executive
2011.02 - 2014.12 (3 years & 10 months)
Job overview
- Received purchase orders and processed invoices for payment.
- Performed database management and analysis of business functions and processes.
- Organized office operations, leading daily activities and controlling correspondence.
- Supervised clerical staff to guide overall strategic direction.
- Maintained inventory for back-office supplies, computers and work-stations.
- Ordered office supplies and maintained supplier contacts in database.
- Supervised processing of orders, order tracking and delivery of goods
- Produced reports, contracts and correspondence using various software.
Education
MAHLLOTRA COLLOGE , BHOPAL
MBA from Banking And Financial Support Services
08.2021
MOTILAL VIGYAN MAHAVIDHAYALAY , BHOPAL
Bachelor of Science from GEOLOGY,BOTANY& CHEMISTRY
06.2013
MP RAJAY OPEN SCHOOL , BHOPAL
High School Diploma
12.2008
MAHARASHTRA HIGH SCHOOL, 10th , BHOPAL
High School Diploma
03.2005
Skills
- Business Development
- Wealth Management
- Risk Management
- Asset Allocation
- Sales and Marketing
- Public Speaking
- Team Leadership
- Strategic Selling
- Sales Expertise
- Product Knowledge
- Time Management
- Attention to Detail
- Relationship Review Process
Accomplishments
ACHIEVED GOLD MEMBER CERTIFICATE BY STAR HEALTH COMPANY FOR EXCELENT BUISINESS ACHIVEMENT IN 2021 FINANCIAL YEAR.
ACHIEVED SILVER MEMBER CERTIFICATE BY STAR HEALTH COMPANY FOR HIGHEST TARGET ACHIVEMENT IN 2022-23 FINANCIAL YEAR.
Additional Information
COMPUTER SKILS :- FLUENT IN MICROSOFT WORD & EXCEL.SOME KNOWLEDGE OF POWER POINT. AND TALLY ERP.9.0
LANGUAGE SKILLS :- ENGLISH,HINDI & MARATHI.
Languages
Marathi
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Relationship Manager
star health & allied insurance co.ltd,
2021.12 - 2023.07 (1 year & 7 months)
Customer Care Manager
AMAR CARS PVT.LTD.
2019.02 - 2021.09 (2 years & 7 months)
Customer Care Manager
VEER TATA MOTORS PVT.LTD.
2014.12 - 2018.03 (3 years & 3 months)
Back Office Executive
ASNANI GROUP PVT.LTD.
2011.02 - 2014.12 (3 years & 10 months)
MAHLLOTRA COLLOGE
MBA from Banking And Financial Support Services
MOTILAL VIGYAN MAHAVIDHAYALAY
Bachelor of Science from GEOLOGY,BOTANY& CHEMISTRY
MP RAJAY OPEN SCHOOL
High School Diploma
MAHARASHTRA HIGH SCHOOL, 10th
High School Diploma
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