Experienced banking professional with a strong foundation in finance, risk management, and core banking operations, combined with hands-on experience in financial software and technology-driven solutions. Proven ability to analyze complex financial data, optimize workflows, and support digital transformation initiatives within the banking sector.
Skilled in using tools such as Finacle, Oracle Flexcube, CRM-NXT, and Core Banking Systems, with a keen understanding of regulatory compliance, loan management, payments, and customer service operations.
Adept at collaborating with IT teams to improve system functionality and enhance user experience, bridging the gap between business needs and technology.
Results-driven Branch Sales Manager, known for high productivity and efficient task completion.
Specialize in strategic sales planning, customer relationship management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful navigation through market challenges, and maximizing team performance.
Expertise in handling clients, and offering them help and advice on various banking-related queries.
Skillful in generating new business to achieve defined targets in terms of customers, volumes, and revenue for the segment, as well as achieving the budgeted cross-sell targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BRANCH SALES MANAGER
Ujjivan small finance bank
Pune
05.2024 - Current
Managed cross-functional teams within the financial services sector, with a strong focus on technology integration, digital transformation, and process automation. Proven track record of leading banking operations while collaborating closely with IT teams to implement core banking systems, upgrade digital platforms, and optimize workflow through software solutions.
Successfully managed end-to-end delivery payment gateway integration. Training end-users on business net banking portal.
Conducted regular performance reviews of the sales team.
Reviewed financial statements regularly to track progress towards achieving revenue targets.
Established relationships with key customers to foster loyalty and repeat business opportunities.
Developed and implemented strategies to increase sales and improve customer satisfaction.
Coached staff on product knowledge, sales techniques, and customer service standards.
Led full-cycle recruitment and team development, including hiring, training, and performance management, resulting in improved customer satisfaction and retention.
RELATIONSHIP MANAGER
AU SMALL FINANCE BANK LTD
Pune
07.2019 - 05.2024
Perform relationship management for a portfolio of customers along with selling& enhancing relationship with existing customers.
Oversee customer issues and sell investment products like Mutual Funds, Life Insurance and Current Account & savings accounts.
Customer onboarding through CRM-Next.
Perform Report Generation & filing and generate business & cross sell all products and services of the Bank.
Expertise in handling clients and offering them help and advice on various banking-related queries.
Skillful in generating new business to achieve defined targets in terms of the customers, volumes and revenue for the segment as well as achieving the budgeted cross-sell targets.
Established relationships with key customers to foster loyalty and repeat business opportunities.
Developed and implemented sales strategies to increase branch profitability.
Education
B.E - Computer Engineering
SAPKAL KNOWLEDGE HUB
Nashik
01.2017
Diploma - Computer Engineering
GULABRAO DEOKAR COLLEGE OF POLITECHNIC
Jalgaon
01.2014
SSC -
Kashinath palod Public School
Jalgaon
01.2011
Skills
Business Potential Generation
Portfolio Management
Corporate Relations
Bank Sales
Client Relationship Management
Customer Service
Communication
Team Leadership
Team Management
Operations
Customer Handling
Tools
Finacle
Oracle Flexcube
CRM- NXT
Third party product tools (Insurance, DMAT)
Programming Language
Java
Certification
Certificate of appreciation at AU Small Finance Bank Ltd by Group Head, Jalgaon
Certificate of Employee of the month at AU Small Finance Bank Ltd by Regional Head at Jalgaon Branch
Accomplishments
Selected for AU achievers club by MD (Mr. Sanjay Agrawal sir)
Got a rating of 5 for consecutive three years
Received Esop's twice for extraordinary performance
Qualification Life Insurance Contest at AU Small Finance Bank Ltd from Jalgaon Branch
In Ujjivan got qualified for various contest/Drive driven by organization.
Help team members to qualify for JFM international drive.
Created highly effective new program that significantly impacted efficiency and improved operations.