Results-driven Senior Process Executive with expertise in payroll management, enhancing operational efficiency and compliance. Skilled in payroll validation and relationship building, delivering high-quality outcomes. Committed to optimizing resources and fostering collaboration across departments.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Senior Process Executive - Payroll
Cognizant Technology Solutions
Coimbatore
08.2023 - Current
Execute end-to-end payroll processing activities ensuring accuracy and timeliness
Perform payroll validations, reconciliations, and pre-payroll checks to minimize errors
Resolved payroll queries and tickets within defined SLAs, collaborating with HR and Finance teams to improve service delivery.
Process employee lifecycle changes including new hires, exits, salary revisions, and statutory deductions
Supported statutory compliance, audits, and internal controls, ensuring payroll documentation and SOPs met organizational standards for audit readiness
Implemented process enhancements to streamline operations and optimize payroll workflows.
Mentored junior team members on best practices and process improvements, fostering knowledge sharing and skill development.
Coordinated cross-functional teams to achieve high-quality results under tight timelines.
Relationship Manager
Citroen
Coimbatore
11.2022 - 08.2023
Managed customer interactions, enhancing satisfaction and ensuring adherence to workflows
Coordinated with internal teams for timely completion of transactions and service requests
Maintained accurate records and followed up, supporting seamless operations
Relationship Manager
MG Motor
11.2021 - 10.2022
Cultivated strong client relationships, increasing customer loyalty and satisfaction.
Maintained customer records and followed up on leads, improving conversion opportunities.
Consulted customers on product features to align solutions with their needs
Coordinated communication between departments to streamline client service processes.
Analyzed client feedback to identify service improvement trends and opportunities.
Relationship Manager
Maruti Suzuki - NEXA
10.2020 - 11.2021
Cultivated strong client relationships through regular communication and tailored support, enhancing customer satisfaction and loyalty.
Facilitated product selection, coordinated test drives, and ensured accurate completion of purchase documentation, streamlining the buying process.
Analyzed customer feedback to identify service delivery gaps and recommend product enhancements, driving customer retention and satisfaction.
Maintained up-to-date knowledge of automotive industry trends and competitor offerings.
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited