Aasma Khan
Srinagar
Summary
Results-oriented Background Verification (BGV) and Verification Operations professional with experience in employment verification, education verification, document validation, professional license verification, case management, discrepancy identification, verification reporting, and TAT adherence. Experienced in coordinating with issuing authorities and stakeholders to ensure accurate and timely completion of verification cases while maintaining data integrity and confidentiality. Proficient in MS Excel, database management, quality assurance, and process adherence. Additionally brings experience in Retail Banking and Customer Relationship Management, including financial product sales, cross-selling, loan services, investment support, and customer query resolution. Strong attention to detail, analytical thinking, communication, and problem-solving skills, with a focus on delivering accurate, compliant, and timely outcomes.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Deputy Manager
ICICI bank ltd
Bhubaneswar
01.2024 - 02.2025
- Managed a portfolio of affluent and high-value customers through virtual relationship channels.
- Cross-sold banking, investment, lending, insurance, and other financial products to align with customer needs and drive revenue growth.
- Generated business opportunities through lead generation, cross-selling, and upselling, enhancing customer engagement and loyalty.
- Understood customer financial requirements and provided personalised banking solutions.
- Built and maintained strong customer relationships through telephone, email, video calls, and digital banking platforms.
- Proactively contacted customers regarding product requirements, account services, investments, loans, and other banking needs.
- Handled customer queries, service requests, and complaints while ensuring timely and effective resolution.
- Coordinated with branch, operations, credit, wealth management, and product teams to streamline execution of customer requests and improve service delivery.
- Provided assistance to customers to resolve issues and improve satisfaction. with digital banking services and transaction-related requirements.
Verification Associate
DATAFLOW GROUP PVT LTD
NOIDA
01.2019 - 03.2021
- Managed end-to-end background verification (BGV) processes for candidates across multiple verification requirements.
- Conducted verification of educational degrees, employment certificates, and health/professional licenses directly with issuing authorities.
- Reviewed candidate information and supporting documents, identifying discrepancies and inconsistencies to ensure verification accuracy.
- Coordinated with issuing authorities and stakeholders to obtain and validate verification information, facilitating timely decision-making.
- Prepared and published verification reports within agreed Turnaround Times (TAT), enhancing reporting efficiency and stakeholder communication.
- Maintained accurate verification records and databases using MS Excel, ensuring data integrity and confidentiality.
- Followed established verification procedures, quality standards, and operational guidelines throughout the case lifecycle.
- Managed multiple verification cases while maintaining accuracy, productivity, and timely closure.
- Communicated professionally with internal and external stakeholders through telephone and email to resolve verification-related issues.
- Supported payment processing and operational activities while maintaining a high level of attention to detail.
Education
Master of Business Administration - MARKETING
Uttarakhand Technical University
Dehra Dun, IN-UK01-2018
BACHELOR OF TECHNOLOGY - BIOTECHNOLOGY
Biju Patnaik University of Technology
BHUBANESWAR, IN-OD01-2016
CLASS 12 - SCIENCE
VIKAS VIDYANIKETAN
Visakhapatnam, AP01-2012
CLASS 10 -
KENDRIYA VIDYALAYA
Bhawanipatna, OR01-2010
Skills
- Customer Relationship Management (CRM)
- Affluent Client Management
- Virtual Relationship Management
- Cross-selling & Upselling
- Tailored Financial Solutions
- Loan Advisory Services
- Investment Advisory Services
- Customer Query & Complaint Resolution
- Customer Retention & Engagement
- Lead generation
- Wealth Management Solutions
- Telephone & Email Communication
- Stakeholder Coordination
- Stakeholder & Issuing Authority Coordination
- Discrepancy Identification & Resolution
- Background Verification (BGV)
- Employment Verification
- Education Verification
- TAT Management & Timely Case Closure
- Process & SOP Adherence
- Confidential Information Handling
- Communication & Presentation Skills
- digital banking proficiency
- Lead generation
- digital banking proficiency
Languages
English
Proficient
C2
Hindi
Proficient
C2
odia
Upper Intermediate
B2
Certification
- NISM-Series-V-A: Mutual Fund Distributors Certification
- IRDA Certificate Exam of Corporate Agents
- Information Security & Cyber Forensics
- Core JAVA certified
- C programming certified
- C++ certified
Hobbies and interests
- Badminton
- Painting
- watching K dramas
Accomplishments
- Top 400 Women – Odisha Joint Entrance Examination (OJEE)
- MAT Examination – 84 Percentile
- 25% Tuition Fee Scholarship – Awarded during Class XI & XII
- Medhabruti scholarship during graduation by Government of Odisha
- Minority affairs scholarship by Ministry of Minority Affairs during graduation and post graduation
- Vice Captain – High School House Team
- First Prize – English Essay, Hindi Essay & Painting Competitions
- First Prize – Kabaddi, Kho-Kho, Running, Slow Cycling & Shot Put
Timeline
Deputy Manager
ICICI bank ltd
01.2024 - 02.2025
Verification Associate
DATAFLOW GROUP PVT LTD
01.2019 - 03.2021
Master of Business Administration - MARKETING
Uttarakhand Technical University
BACHELOR OF TECHNOLOGY - BIOTECHNOLOGY
Biju Patnaik University of Technology
CLASS 12 - SCIENCE
VIKAS VIDYANIKETAN
CLASS 10 -
KENDRIYA VIDYALAYA