Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ABDUL WAHID SHAH

Kolkata

Summary

Dynamic professional with a proven track record at Axis Bank, excelling in customer service and operational policy development. Adept at enhancing team performance and driving business growth through strategic marketing initiatives. Recognized for effectively managing client relationships and delivering exceptional service, ensuring client satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Relationship Officer

Axis Bank
Kolkata
08.2023 - Current
  • Conducted regular reviews of existing client relationships to ensure the highest level of service was provided.
  • Monitored team performance, identified areas for improvement, and provided feedback and coaching.
  • Developed operational policies and procedures related to service delivery management.
  • Managed communications between internal teams and external customers regarding product updates or changes in services offered.

Service Delivery Manager

indusind Bank
Kolkata
07.2018 - 08.2023
  • Analyzed customer feedback surveys results to identify opportunities for improvement.
  • Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.

Education

Bachelor of Arts -

WILLIAM CARRY UNIVERSITY
MAGHALAYA
01-2017

High School Diploma -

MULDIA CHAITANYAPUR DESHGOURAB BIDYAMANDIR
JAYNAGAR MAZILPUR
01-2013

GED -

RAMAKANTANAGAR VIDYAMANDIR
JAYNAGAR MAZILPUR
01-2011

Skills

  • Customer service
  • Operational policy development
  • Team performance monitoring
  • Financial acumen
  • Marketing
  • Business development
  • Requirements determination
  • Sales expertise
  • New business development

Languages

Bengali
First Language
English
Beginner
A1
Hindi
Beginner
A1

Timeline

Relationship Officer

Axis Bank
08.2023 - Current

Service Delivery Manager

indusind Bank
07.2018 - 08.2023

Bachelor of Arts -

WILLIAM CARRY UNIVERSITY

High School Diploma -

MULDIA CHAITANYAPUR DESHGOURAB BIDYAMANDIR

GED -

RAMAKANTANAGAR VIDYAMANDIR
ABDUL WAHID SHAH