ABDUL WAHID SHAH
Kolkata
Summary
Dynamic professional with a proven track record at Axis Bank, excelling in customer service and operational policy development. Adept at enhancing team performance and driving business growth through strategic marketing initiatives. Recognized for effectively managing client relationships and delivering exceptional service, ensuring client satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Relationship Officer
Axis Bank
Kolkata
08.2023 - Current
- Conducted regular reviews of existing client relationships to ensure the highest level of service was provided.
- Monitored team performance, identified areas for improvement, and provided feedback and coaching.
- Developed operational policies and procedures related to service delivery management.
- Managed communications between internal teams and external customers regarding product updates or changes in services offered.
Service Delivery Manager
indusind Bank
Kolkata
07.2018 - 08.2023
- Analyzed customer feedback surveys results to identify opportunities for improvement.
- Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
Education
Bachelor of Arts -
WILLIAM CARRY UNIVERSITY
MAGHALAYA01-2017
High School Diploma -
MULDIA CHAITANYAPUR DESHGOURAB BIDYAMANDIR
JAYNAGAR MAZILPUR01-2013
GED -
RAMAKANTANAGAR VIDYAMANDIR
JAYNAGAR MAZILPUR01-2011
Skills
- Customer service
- Operational policy development
- Team performance monitoring
- Financial acumen
- Marketing
- Business development
- Requirements determination
- Sales expertise
- New business development
Languages
Bengali
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Relationship Officer
Axis Bank
08.2023 - Current
Service Delivery Manager
indusind Bank
07.2018 - 08.2023
Bachelor of Arts -
WILLIAM CARRY UNIVERSITY
High School Diploma -
MULDIA CHAITANYAPUR DESHGOURAB BIDYAMANDIR
GED -
RAMAKANTANAGAR VIDYAMANDIR
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