Abhijeet Kumar Singh
Hyderabad
Summary
Analyst with over 25months
of experience in operations and expertise in , docs and forms. Strong aptitude for processes and spearheading inter-departmental projects.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Technical Support Associate
Tech Mahindra
Hyderabad
11.2025 - Current
- Analyzed data trends to support strategic decision-making processes.
- Collaborated with cross-functional teams to enhance project outcomes.
- Prepared detailed reports on market research findings for stakeholders.
- Identified needs of customers promptly and efficiently.
- Managed inbound and outbound voice calls for employer support operations.
- Resolved escalated service requests from customers in a timely manner.
Associate Analyst
Teleperformance
Hyderabad
09.2024 - 11.2025
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
- Collaborated with team to identify and implement continuous improvements to the product content review process.
- Utilized various tools and technologies, such as spreadsheets, and analytics platforms, to review and analyze product content.
- Analyst with 1.1 years of experience in E-Commerce project.
Education
B.Tech - Information Technology
MALLA REDDY INSTITUTE OF ENGINEERING AND TECHNOLOGY
Higher Secondary School - MPC
SRI CHAITANYA JUNIOR KALASALA
High School - SSC
MNR Indo English High School
Skills
- Manual checkout process optimization
- Pain point identification
- Communication and Collaboration
- E-commerce best practices knowledge
- Data analysis for improvement
- Customer engagement
Hobbies and Interests
- Playing Cricket
- Volleyball
- Travelling
- Playing Chess
Languages
English
Beginner
A1
Hindi
Beginner
A1
Telugu
Beginner
A1
Timeline
Technical Support Associate
Tech Mahindra
11.2025 - Current
Associate Analyst
Teleperformance
09.2024 - 11.2025
B.Tech - Information Technology
MALLA REDDY INSTITUTE OF ENGINEERING AND TECHNOLOGY
Higher Secondary School - MPC
SRI CHAITANYA JUNIOR KALASALA
High School - SSC
MNR Indo English High School