ABHIJEET RAJ
Ranipur,Po Bhore,Gopalganj,Bihar
Summary
Organized Deputy Manager with strong leadership, customer service and sales expertise. Proficient in scheduling, merchandising, cash handling and inventory management. Trustworthy, reliable and always professional.
Overview
6
6
years of professional experience
Work History
Deputy Manager
HDFC Bank
Siwan, Bihar
11.2024 - Current
- HNW Customer acquisition and portfolio management
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Worked closely with customers to understand needs and resolve diverse issues.
- Branch banking operations
Assistant Manager
Bandhan Bank
Godda, Jharkhand
05.2019 - 11.2021
- Customer relationship management
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Counted and balanced cashier drawers.
- Contacted customers about potential service upgrades, new services and account changes.
- Surpassed sales goals through implementation of successful marketing strategies.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
MBA - Finance And IT
Birla Institute of Technology,Mesra,Ranchi
Ranchi05-2019
B.Tech - Computer Engineering
Gandhi Institute For Technological Advancement
Bhubaneswar05-2017
Skills
- Sound skills in sales
- Money handling
- Operations management
- Sales strategics
- Conflict resolution expertise
- Customer relations
- Decision-making
- Corporate social responsibility
- Compliance
- Customer relationship management (CRM)
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Deputy Manager
HDFC Bank
11.2024 - Current
Assistant Manager
Bandhan Bank
05.2019 - 11.2021
MBA - Finance And IT
Birla Institute of Technology,Mesra,Ranchi
B.Tech - Computer Engineering
Gandhi Institute For Technological Advancement