Abhijeet Sali
Pune
Summary
Dynamic Subject Matter Expert at Rebel Foods Pvt. Ltd, adept at enhancing customer satisfaction through effective communication and conflict resolution. Proven track record in analyzing performance metrics to drive operational efficiency and support team collaboration, resulting in improved project outcomes and stakeholder engagement.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert
Rebel Foods Pvt. Ltd
Pune
12.2023 - Current
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Analyzed key performance indicators to identify effective strategies.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Monitored operations and reviewed records and metrics to understand company performance.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
Customer Service Executive
Upscale Media Pvt.Ltd
Pune
01.2022 - 12.2023
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Consulted with customers regarding needs and addressed concerns.
Education
Bachelor of Science - Physics
Ahmednagar College, SPPU
Ahmednagar 04-2023
MBA - Operations Management
DY Patil Institute Of Management, Pune
Pune Skills
- Customer relationship management
- Training and mentoring
- Effective communication
- Team collaboration
- Operational efficiency
- Conflict resolution
- Multitasking capacity
Accomplishments
- Certificate of Excellence: Recognized for outstanding performance in achieving significant sales and service targets, and featured on the Top Performer Employees board.
- Customer First Champs Award: Awarded for consistently delivering exceptional customer experiences and demonstrating a strong commitment to service excellence.
References
References available upon request.
Timeline
Subject Matter Expert
Rebel Foods Pvt. Ltd
12.2023 - Current
Customer Service Executive
Upscale Media Pvt.Ltd
01.2022 - 12.2023
Bachelor of Science - Physics
Ahmednagar College, SPPU
MBA - Operations Management
DY Patil Institute Of Management, Pune
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