Abhijit Gogoi
SIVASAGAR
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
AREA SALES MANAGER
AXIS BANK LTD
NAMSAI
04.2026 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to maximise team performance.
- Enhanced working relationships by participating in team-building activities.
- Developed team communications and information for meetings.
- Maintained clean, safe working environments to eliminate accident risks.
Territory Manager
SATIN CREDITCARE NETWORK LTD
Tinsukia
04.2025 - 03.2026
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Cultivated relationships with key decision-makers, resulting in increased trust and loyalty within the territory.
- Enhanced customer satisfaction and retention by conducting frequent visits, promptly addressing inquiries, and resolving issues effectively.
- Facilitated regular training sessions for team members, boosting product knowledge and refining sales skills.
Senior Branch Manager(Deputy manager)
SATIN CREDITCARE NETWORK LIMITED
04.2023 - 03.2025
- Developed workforce planning strategies to support organisational growth objectives.
- Revamped training programmes to elevate team members' skills and knowledge.
- Established structured communication plans for team meetings to enhance clarity and engagement.
Branch Manager
Satin Credit Care Network Ltd
07.2019 - 03.2023
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Monitored branch performance against key performance indicators, implementing corrective actions to achieve objectives consistently.
- Cultivated strong customer relationships through personalised service and effective issue resolution.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Branch Credit and Compliance Manager
SATIN CREDITCARE NETWORK LIMITED
08.2018 - 07.2019
- Analysed complex compliance data, identifying trends to enhance organisational processes.
- Compiled detailed reports on daily front desk check-in activities, supporting operational oversight.
- Reviewed contracts and agreements for compliance with national and international regulatory standards.
- Coordinated with different departments to integrate compliance controls into operational procedures.
- Facilitated internal investigations into compliance breaches, recommending corrective actions to prevent recurrence.
Senior Community Service Officer
SATIN CREDITCARE NETWORK LIMITED
03.2018 - 07.2018
- Managed collection and loan processing to ensure timely and accurate transactions.
- Monitored email to promptly collect and respond to complaints.
- Assisted in training new staff, sharing knowledge and expertise to enhance team performance.
- Developed and maintained a comprehensive knowledge base of services and resources, ensuring accurate information provision.
Customer Service Representative
AROHAN FINANCIAL SERVICES PVT LTD
03.2016 - 03.2018
Education
Higher Secondary
JHANJI HNS COLLEGE
Sibsagar, AS01-2012
10th Class
KHONAMUKH HS SCHOOL
Sibsagar, AS01-2010
Bachelor of Arts - Graduate
SWAHID MANIRAN DEWAN COLLEGE CHARING
Skills
- Sales performance analysis
- Sales strategy
- Team target forecasting
- CRM systems
- Regulatory compliance
- Branch operations handling
- Operations oversight
- Strategic decision-making
- Training and Development
- Staff mentoring
- Time management
- Relationship building
- Customer relations
- Team building and training
- MS office proficiency
- Decision authority
Certification
DIPLOMA IN COMPUTER APPLICATION
Languages
Hindi: C2 Proficient
English: B2 Upper Intermediate
Assamese: C2 Proficient
Hobbies and interests
Playing cricket and travelling is my hobbies.
Timeline
AREA SALES MANAGER
AXIS BANK LTD
04.2026 - Current
Territory Manager
SATIN CREDITCARE NETWORK LTD
04.2025 - 03.2026
Senior Branch Manager(Deputy manager)
SATIN CREDITCARE NETWORK LIMITED
04.2023 - 03.2025
Branch Manager
Satin Credit Care Network Ltd
07.2019 - 03.2023
Branch Credit and Compliance Manager
SATIN CREDITCARE NETWORK LIMITED
08.2018 - 07.2019
Senior Community Service Officer
SATIN CREDITCARE NETWORK LIMITED
03.2018 - 07.2018
Customer Service Representative
AROHAN FINANCIAL SERVICES PVT LTD
03.2016 - 03.2018
Higher Secondary
JHANJI HNS COLLEGE
10th Class
KHONAMUKH HS SCHOOL
Bachelor of Arts - Graduate
SWAHID MANIRAN DEWAN COLLEGE CHARING