Music
Abhinav Kapoor
IT Engineer
Pune
Summary
Agile/Business evangelist and an agent of change promoting exemplary skills in SDLC and Business transformation with extensive experience in Business analysis, Agile Project Management and mentoring highly skilled teams. Bilingual Professional with 11.5 years of experience in IT, Banking & Financial domain, with the background of leading high performing cross-functional teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Business Analyst, Manager
Lentra AI
11.2022 - Current
- Collaborated with cross-functional teams to implement company-wide initiatives aimed at driving business growth.
- Led change management initiatives to minimise disruptions during periods of organisational transformation.
- Optimised resource allocation through capacity planning exercises, balancing workload distribution among team members while considering individual skill sets and availability.
- Reduced costs and maximised profitability by conducting thorough financial analyses and identifying areas for optimisation.
- Facilitated workshops for stakeholders to gather requirements, establish priorities, and define project scopes effectively.
- Improved operational efficiency by streamlining business processes and implementing automation solutions.
- Evaluated effectiveness of current systems, recommending upgrades or replacements as necessary to support evolving business needs.
- Established strong relationships with vendors, negotiating contracts that provided cost savings without sacrificing quality or service levels.
- Mentored junior analysts, providing guidance on best practices and fostering culture of continuous learning.
- Developed comprehensive project plans to ensure timely delivery of high-quality results.
- Managed team of analysts, fostering collaboration and promoting professional growth.
- Championed customer-eccentric approach, collaborating closely with stakeholders to understand their needs and deliver tailored solutions.
- Oversaw development and implementation of improvements to support network operations.
Lead Specialist, Business Analysis
Fiserv, India
09.2016 - 10.2022
- Established effective communication channels among team members to enhance collaboration and promote information sharing.
- Developed comprehensive training programs for new hires, contributing to their rapid acclimation into the organization''s culture and procedures.
- Championed innovation by fostering an environment that encouraged exploration of new ideas.
- Built a high-performing team from diverse backgrounds through effective leadership techniques such as mentoring, coaching, and performance feedback.
- Developed strong client relationships through consistent communication, understanding their needs, and delivering tailored solutions.
- Achieved project success by effectively leading cross-functional teams and ensuring timely delivery.
- Proactively identified potential risks to projects, taking necessary precautions to mitigate any negative impacts on timelines or deliverables.
- Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Senior QA Engineer
Info Stretch Pvt Ltd
06.2014 - 08.2016
- Established key performance indicators for measuring ongoing success of QA initiatives.
- Supported successful product launches by coordinating end-to-end testing efforts from planning through execution phases.
- Improved product quality by meticulously designing and executing test plans for software applications.
- Led cross-functional teams in the development of comprehensive test strategies, ensuring optimal product performance.
- Increased customer satisfaction with timely and effective resolution of reported issues.
- Reduced software defects by conducting thorough regression testing and identifying areas for improvement.
- Streamlined defect reporting processes to facilitate prompt resolutions and minimize disruption to project timelines.
- Enhanced team efficiency by implementing agile methodologies and streamlining QA processes.
- Ensured high-quality user experiences by evaluating usability, compatibility, accessibility, and performance across multiple platforms and devices.
- Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
- Prevented costly post-release issues by proactively identifying potential risks during the development process.
- Collaborated closely with developers to identify, reproduce, and resolve software bugs.
- Managed offshore QA resources effectively in order to ensure seamless workflow integration within the team.
- Strengthened collaboration between QA, development, and product management teams through effective communication strategies.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Executed operational audits and assessed company operations, compliance and other associated risks.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Quality Analyst
Talent Beat, India now known as Aurus Inc
04.2012 - 02.2014
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Standardized inspection criteria across multiple product lines, ensuring consistent quality evaluation and control.
- Developed a robust system for tracking non-conformance issues, facilitating timely resolution and minimizing overall impact on product quality.
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
- Reduced production downtime by proactively identifying potential bottlenecks and developing strategies to address them efficiently.
Education
Bachelor of Engineering - Information Technology
DY Patil College of Engineering, Pune University
Pune 08.2004 - 08.2011
12th Std HSC - Science
MRD College Meghol
Meghol, Begusarai 06.2002 - 07.2004
10th Std SSC - Science
Don Bosco Academy
Patna 04.2000 - 05.2001
Skills
Agile Scrum MethodologyBusiness analysis
Requirement Elicitation & Gathering
Providing design inputs
Creation of Understanding Document and High level Solution documentConducting Story walkthrough with DTConverting Features into User stories and creation of RTM
Mobile Application testingHP QCBugzillaJiraVersion OnePost ManInvestment BankingCapital MarketsRetail and core BankingPayment Gateway
Mobile BankingUser Acceptance Testing
Stakeholder Management
SQL Proficiency
Agile framework
Decision-Making
Project Leadership
Problem-solving abilities
Effective Communication
Team building
Certification
Agile Business Analyst & Scrum Pro-degree from IIBA authorized firm Imarticus
Accomplishments
- Shining Star for the quarter
- Living Proof Level 1, 2 and 3
- Pat on Back
- Bright Spark
- Best Mentor
- Best Team
- Best Employee of the month
- Trophies in IS sports for carrom
- Trophies and certificates in Cricket played during school and college days.
Projects
TMF – Turbo LOS
Client - Tata Motor Finance
The objective of this project is to create a standalone web / app platform for a digital loan origination journey where a customer with assistance of FI Employee/DSA can apply for a Auto loan. Customer can check eligibility for loan basis bureau, income and other surrogates and choose the desired vehicle and EMI type. RM should be able to complete KYC digitally and submit the application.
Responsibilities: Managing and leading a team of 8. Sprint Planning & Delivery, Release Management, Client Handling, Requirement Elicitation by interacting with client and taking inputs from Requirement Document, Creating Understanding Document & High level Solution Document including API details, Interacting with Dev team to make them understand the complete requirement, Working with all the stake holders and taking the loan issuance journey live, Analyzing Production defects and suggesting viable solution.
MIT Payment Gateway Integration - This project is for facilitating payment through Vending Machine by integrating payment gateway which allows various debit and credit cards payment.
Client - Cantaloupe, June 2022 – Oct 2022, Team Size - 15
Responsibilities: Business Requirement Analysis and elicitation techniques, Creation of Field Mapping excel, Designing UML diagrams like Sequence diag, Agile (SCRUM), Analyzing the feature requirements and converting them into user stories, Conducting story grooming session with delivery team, Interacting with design and product team for converting information into high level requirements and then into feature story., Responsible for creating, maintaining, executing and updating user stories and test cases, Resolving the defects and implementing regression testing, Handling Scrum Ceremonies.
Unified Wealth Platform (UWP) – Unified Managed Account - Unified Wealth Platform (UWP) from Fiserv is a single Technology Platform for All Managed Account Solutions. It is a comprehensive and integrated solution for managed-account portfolio creation, management, trading, accounting, reconciliation, reporting and model management.
Client - LPL Financial, 06/2018 – 05/2022, Team Size - 40+
Responsibilities - Business Requirement Analysis and elicitation techniques, Agile (SCRUM), Version One, Quality Center ALM, Share Point, Tortoise SVN, TFS, Visual Studio,, Analyzing the feature requirements and converting them into user stories, Conducting story grooming session with delivery team., Interacting with design and product team for converting information into high level requirements and then into feature story., Responsible for creating, maintaining, executing and updating user stories and test cases, Resolving the defects and implementing regression testing, Handling Scrum Ceremonies
Unified Wealth Platform - Financial Advisory (UWP-FA) - Product Development in Agile (as part of DT) for UWP-FA application for PM&T and Administration module.
Client - Raymond James, Royal Bank of Canada, JP Morgan, Well Fargo, Baird, Merrill Lynch, 03/2017 – 06/2018, Team size - 15+
Responsibilities - Functional Testing, Business Requirement Analysis, Agile (Scrum), Work as a DT (Lead) in one of the Development teams for building UWP-FA functional modules, using Scrum. Participate in all the ceremonies scheduled during the sprint cycle like -Sprint planning, Daily stand-up calls, Sprint reviews and Sprint Retrospectives., Design use cases & test scenarios for in -sprint tests., Co-ordinate with BA/PO for understanding the requirements & backlog refinement., Execute in sprint tests and perform functional validation of the modules/features assigned., Execute sprint cycle as part of the DT and work towards the defined sprint goals., Defect tracking & management for all in-sprint issues of the DT., Provide feed data for various Metrics like Story completion ratio, escaped defects, velocity as well as GS specific data like SMR, Quality Dashboard etc
Technology & Tools - Angular JS, .Net, Version One, Quality Center ALM, Share Point, Tortoise SVN, TFS, Visual Studio.
Mobile Banking Application - A mobile banking application used by retail users, which helps the customer to transfer money, bill payment, view account summary and manage travel plans
Client - Wells Fargo, 07/2014 – 08/2016, Team size - 10,
Responsibilities - Functional Testing, Automation testing, Offshore lead, Mobile Application device testing, Perfecto, HP QC. Analyzing the feature requirements and converting them into small tasks, Responsible for creating, maintaining, executing and updating test cases, Resolving the defects and implementing regression testing, Handling Scrum Ceremonies
Cpay (Mobile Virtual Terminal (Mobile Solutions), Central Payments, USA, 05/2012 – 06/2013, Team size - 10, Used to provide a secure payment interface for card present and card not present transactions using an iPhone, iPad and Android Devices with integrated card reader and printer
Responsibilities - Functional Testing, POS device testing, Card based transaction testing, Bugzilla, Putty, , Accountable for front end mobile device and GUI testing, Tested the database and formulated project status report, Tracked and maintained the defects using BUGZILLA, Communicated with clients and updated the project status to them on a regular basis
SureCheck, Partech Inc, 07/2013 – 02/2014, 10, An android based application that provides a checklist management for Hazard Analysis and Critical Control Points (HACCP) food safety programs and employee assigned task ever serve sure check automates the full life cycle of checklist Management payment, view account summary and manage travel plans
Responsibilities - Functional Testing, Offshore lead, Mobile Application device testing, Participated in the implementation of the module alongside developers, Executed Unit and Integration testing, Handled the test plan and cases using test link tool, Supervised client calls and resolved their issues, Leading Scrum meetings on a daily basis
Interests
Cooking
Playing & watching Cricket
Movies
Swimming
Timeline
Business Analyst, Manager
Lentra AI
11.2022 - Current
Lead Specialist, Business Analysis
Fiserv, India
09.2016 - 10.2022
Senior QA Engineer
Info Stretch Pvt Ltd
06.2014 - 08.2016
Quality Analyst
Talent Beat, India now known as Aurus Inc
04.2012 - 02.2014
Bachelor of Engineering - Information Technology
DY Patil College of Engineering, Pune University
08.2004 - 08.2011
12th Std HSC - Science
MRD College Meghol
06.2002 - 07.2004
10th Std SSC - Science
Don Bosco Academy
04.2000 - 05.2001