ABHIPSA PANDA
SAMBALPUR
Summary
A professional with more than 6 years of experience with a proven track record of ensuring seamless banking operations and exceptional customer experiences. Adept at managing complex transactions, authorizing critical financial decisions, and optimizing service delivery processes. Strong commitment to regulatory compliance and risk management, with a keen eye for detail. Skilled communicator and collaborator, capable of fostering strong relationships with both internal teams and external clients. Committed to upholding the highest standards of integrity and professionalism in the banking industry. Seeking to leverage my expertise to drive operational excellence and customer satisfaction in a dynamic banking environment. Known for strong analytical skills and commitment to achieving results. Experienced with team leadership, strategic planning, and operational management.
Overview
6
6
years of professional experience
Work History
MANAGER – BRANCH OPERATIONS MANAGER
KOTAK MAHINDRA BANK
09.2021 - Current
- Handling personalized service requests of customers
- Generation of timely business MIS
- Ensuring strict adherence to compliance, audit, and regulatory requirements for a customer segment
- Handling transaction monitoring queries, giving AML revert
- Checking & Processing Account opening forms, Coordination with CPC/RPC/Investment desks for account opening of customers
- Managing complaints of customers and ensuring their resolution within TAT
- Doing KYC of the customer
- Coordinating daily customer service operations (e.g., sales processes, orders and payments)
- Analyzing consumer behavior and adjust product positioning
- Handling escalation of customer on mail and face to face
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts
- Managing audit and compliance related matters
- Ensuring customer service satisfaction & processing Death Claims
- Handling RTGS & Transfer, Outstation Cheque Collection, Demand Draft/Pay Orders, Salary uploading, Book bank, treasury, and general ledger transactions on a daily basis
- Implementation of processes in the branch, conducting internal audit in coordination with Branch
ASSISTANT MANAGER - CSO
AXIS BANK
03.2019 - 09.2021
- Handling day to day banking operations
- Handling cash
- Processing customer request forms
- RTGS, NEFT, Transfer in A2A (axis bank to axis bank account transfer), demand draft, cash deposit and withdraw slip posting (if has authority of posting vouchers)
- Processing account opening forms, transfer of other branch account, debit card issue, passbook updation, stop payment, debit card hot listing, local and loose cheque issue, lockers AOF process
- Handling customer queries
- Maintaining professional relationship with mapped retail customers
- Responsible for meeting the assigned target and adherence to all the guidelines and regulatory requirements
- Handling major work like day to day banking operations, corporate transactions, instakit custodian, daily deliverables custodian
- Other cross sales (different types of loans, cards, Life insurance, Health insurance etc)
- Customer service management and personal visit to all high net worth mapped customers
Education
Master of Arts - Economics
Gangadhar Meher University
Sambalpur, India02-2018
Bachelor of Arts - Economics
Gangadhar Meher University
Sambalpur, India03-2016
Skills
- Good communication Skill
- Adaptable
- Good listener & Quick learner
- Goal Oriented
- Documentation and reporting
- Relationship building
- Strategic planning
- Task delegation
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Conflict resolution
Accomplishments
- Highest Casa Sourcer In Cluster - Kotak Mahindra Bank Ltd. - 03/2023
- Highest Casa Value Sourcer In Cluster - Kotak Mahindra Bank Ltd. - 03/2023
- Top Performer In Circle - Kotak Mahindra Bank Ltd - 04/2023
- Resolved product issue through consumer testing.
- Repeatedly received recognition from superiors for excellence in service.
Hobbies and Interests
- Anchoring
- Team Sports
- Volunteering
- Travelling
- Public Speaking
Disclaimer
I, hereby declare that the above statements made are complete and true to the best of my knowledge and belief.
Timeline
MANAGER – BRANCH OPERATIONS MANAGER
KOTAK MAHINDRA BANK
09.2021 - Current
ASSISTANT MANAGER - CSO
AXIS BANK
03.2019 - 09.2021
Master of Arts - Economics
Gangadhar Meher University
Bachelor of Arts - Economics
Gangadhar Meher University
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