ABHIRAJ M A
CIVIL ENGINEER
Kochi,KL
Summary
Agile and adaptable leader with stellar work history, adept in relationship management and in Techno sales activities. Excelled in enhancing customer satisfaction, streamlining complaint processes, and driving sales growth through innovative loyalty programs. Skilled in teamwork, leadership, and continuous learning, consistently achieving goals with creativity and effective communication.
Overview
11
11
years of professional experience
Work History
Assistant Manager – Sales & Marketing
JSW Cement LTD
02.2023 - Current
- Streamlined consumer complaint resolution processes for improved efficiency and effectiveness.
- Supported sales goals by ensuring technical services & Loyalty programs to Influencers.
- Managed loyalty program operations, resulting in streamlined processes and improved efficiency.
- Converting prospective leads into active customers
- Conducting diverse market activities to drive engagement and growth
- Managed customer relations on ongoing basis to maximize customer retention.
Assistant Manager – Technical Cell
Penna Cement LT
11.2021 - 02.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Brand approval - Concrete Mix design trails for converting
- projects/departments
- Increase Premium & blended cement sales
- Influencer Management
- Plan & Conduct Influencer Meetings
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Continuously refined lead scoring models enabling more precise targeting of high-potential prospects.
Technical Service Engineer
Dalmia Cement (B) LTD
09.2017 - 11.2021
- Premium Cement Niche marketing
- Conducted in-depth competitor analysis to identify opportunities for differentiation and growth.
- Mix Design & Product related trails
- Project Conversions
- Complaint redressal
- Influencer Management
- Providing Technical Services & Activities
- Increased channel sales by developing and implementing strategic partnership programs.
Asst. Manager- Customer Service
ACC Ltd
12.2015 - 09.2017
- Identify various methods for campaigning that will result in enhanced sales
- New Product Introduction / based on Market Research and
Competitive Analysis - Marketing Activities pertaining to the segment
- To track and maintain accurate market information related on direct sales business
- Track New Projects and support sales team for preparation of techno-commercial proposals
- Technical Support to Sales Team for the products handled.
- Collaborated on marketing initiatives to drive brand recognition and channel partner engagement.
Jr Civil Engineer Trainee
KITCO Kerala Industrial and Technical Consultancy
08.2014 - 08.2015
- Quality & Quantity Control
- Experience in preparing measurements & Bill of Quantities
- Monitoring of the execution team, Preparing & Maintaining the Documentation
- Maintain client relationships and developing new business.
- Participated actively in weekly progress meetings, providing updates on project status and discussing potential challenges.
Jr. Civil Engineer
Ramboll India Pvt Ltd
07.2013 - 08.2014
- Quantity & Quality Analyzing
- Vendor development
- Monitoring of the execution team, To Ensure strength and adequacy of foundations
- Ensured safety standards were met by diligently monitoring site activities, reducing the risk of accidents during construction.
- Preparing comprehensive technical reports, effectively documenting project progress and results.
Education
PGDBA - Marketing
Symbiosis Institute
Pune 04.2001 -
Bachelor of Engineering - Civil Engineering
CMS College of Engineering & Technology
Coimbatore, India 04.2001 -
Skills
- Good in relationship management
- Good organizational skills,creativity and communication skills
- Passionate about continuous learning and personal development
- Customer complaint management
- Marketing and sales strategies
- Teamwork and Collaboration
- Flexible and Adaptable
- Multitasking
- Supervision and leadership
Languages
Malayalam
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Tamil
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Assistant Manager – Sales & Marketing
JSW Cement LTD
02.2023 - Current
Assistant Manager – Technical Cell
Penna Cement LT
11.2021 - 02.2023
Technical Service Engineer
Dalmia Cement (B) LTD
09.2017 - 11.2021
Asst. Manager- Customer Service
ACC Ltd
12.2015 - 09.2017
Jr Civil Engineer Trainee
KITCO Kerala Industrial and Technical Consultancy
08.2014 - 08.2015
Jr. Civil Engineer
Ramboll India Pvt Ltd
07.2013 - 08.2014
PGDBA - Marketing
Symbiosis Institute
04.2001 -
Bachelor of Engineering - Civil Engineering
CMS College of Engineering & Technology
04.2001 -
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