ABHISHEK ANAND
NEW DELHI
Summary
Dynamic professional with a proven track record at AIR INDIA SATS and AMERICAN EXPRESS, excelling in customer care and HR management. Mastered complaint resolution and staff training, enhancing customer loyalty and streamlining recruitment processes. Demonstrates exceptional organizational skills and a persuasive attitude, significantly improving staffing metrics and service quality.
Overview
11
11
years of professional experience
Work History
Customer Care Executive
AIR INDIA SATS
NEW DELHI
03.2016 - Current
- Implemented strategies to manage customer churn and enhance customer loyalty.
- Trained new staff on company customer service policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- As a Controller managing all counters and the boarding gate, also.
- Manning the check-in counter that serves departing passengers.
- The duties include checking the passenger in for their flight, redirecting or rebooking customers whose flights have either been delayed or canceled, and giving updates to passengers.
- Making sure that all bags are delivered.
- Confirming the identities of passengers, and providing them with boarding passes.
HR Executive
AMERICAN EXPRESS
NEW DELHI
03.2014 - 01.2016
- Prepared monthly reports on staffing metrics such as headcounts, turnover rates.
- Conferred with management to develop or implement personnel policies or procedures.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Organized recruitment activities including job postings, candidate sourcing, interviewing and selection.
- Managed payroll processing activities including time tracking, benefits administration and compensation calculations.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Education
High School Diploma -
B.B HIGH SCHOOL
I.COM -
M.V COLLEGE
B.COM -
M.V COLLEGE
Skills
- Documentation and reporting
- Complaint handling
- Exceptional organizational skills
- Persuasive attitude
- Excellent problem-solving skills
- Staff training
- True problem-solver
- Customer service background
- Well-organized
- Customer support
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
HEIGHT
- 6.2
Timeline
Customer Care Executive
AIR INDIA SATS
03.2016 - Current
HR Executive
AMERICAN EXPRESS
03.2014 - 01.2016
High School Diploma -
B.B HIGH SCHOOL
I.COM -
M.V COLLEGE
B.COM -
M.V COLLEGE