Abhishek Bhardwaj
Kotdwara,UT
Summary
Experienced F&B professional with over 5 years in guest service and restaurant operations. Skilled in team coordination, upselling, and maintaining high service standards. Proven track record at The GT Road Restaurant, Lords Hotel, and Barbeque Nation. Committed to and passionate about providing a quality service at a high standard in all aspects of the service industry, I have consistently exceeded expectations through hard work and learning.
Overview
10
10
years of professional experience
1
1
Language
Work History
F&B Captain
The GT Road Restaurant Chandigarh
08.2018 - Current
- Ensure F&B Service standards are consistently implemented.
- Training team members in improving their service levels and techniques to increasing revenue.
- Conducting monthly inventory checks on all operating equipment and supplies.
- Coaching and guiding junior team members in improving their service standards.
- Take guest feedback on the food, beverages and service, and address any concerns or issues in a positive manner.
- Greet and welcome guests promptly in a warm and friendly manner and assist with table reservation and seating.
- Speak with guests and staff using clear and professional language.
- Bright Hospitality Pvt Ltd
Senior Steward
Barbeque Nation Chandigarh
01.2016 - 04.2018
- Ensure good knowledge of menu and dishes and answer any questions regarding menu and assist with menu selections.
- Communicate special meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
- Review order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Record transaction/orders in POS system at time of order and present accurate final bill to guest and process payment.
- Ensure the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Any other duties related to F&B service assigned by the manager.
Education
Diploma - Hospitality
Institute of Hospitality Management & Sciences
Kotdwara, India01-2015
Higher Secondary Certificate - 12th standard
Uttarakhand Board
India05-2020
Secondary School Certificate - 10th standard
Uttarakhand Board
India05-2014
Skills
Table setting
Food presentation
Guest relations
Menu development
Complaint handling
Inventory
DECLARATION
I hereby declare the above given information is correct and complete to the best of my knowledge and belief. Manohar Singh
SKILLS SUMMARY
- Guest Service Excellence – Delivering warm, attentive, and personalized service to enhance the dining experience.
- Team Coordination – Supervising and guiding service staff to ensure smooth floor operations.
- Table Management – Overseeing table assignments, order accuracy, and timely service delivery.
- Upselling & Product Knowledge – Promoting menu specials and beverages with strong knowledge of offerings.
- Complaint Handling – Addressing guest concerns promptly and professionally to ensure satisfaction.
- Hygiene & Service Standards – Maintaining high standards of cleanliness, presentation, and service protocols.
PERSONAL ATTRIBUTES
- Excellent communicator, with a friendly personality
- Interacting with and helping guests
- Highly motivated to take up challenging assignments
- Capable team player, works with people at all levels with excellent interpersonal skills
Timeline
F&B Captain
The GT Road Restaurant Chandigarh
08.2018 - Current
Senior Steward
Barbeque Nation Chandigarh
01.2016 - 04.2018
Diploma - Hospitality
Institute of Hospitality Management & Sciences
Higher Secondary Certificate - 12th standard
Uttarakhand Board
Secondary School Certificate - 10th standard
Uttarakhand Board