Hi, I’m
Abhishek Chakraborty
Deputy Manager Operations
Gurgaon,Haryana
Summary
Deputy Manager with a desire to lead by example and more than 8 years of experience. Energetic professional with advanced mathematical and analytical skills and track record of identifying complex issues, collecting information and developing practical solutions to problems. Known for reliability and innovation. Self-motivated with a desire to advance professionally as evidenced by continuing education in the Operations and Production domain also a proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
9
years of professional experience
22
years of post-secondary education
2
Certifications
Work History
TATA 1MGGurgaon
Deputy Manager
05.2022 - Current
Job overview
- Strategy - Created and scaled scale-up associated projects (Example - Doctor Channel Project scaled up 46X, from 130 orders in May'22 to 6000 orders in April'23)
- Expansion - Expanding projects to new territories (Scaled up 12X, from 2 locations in May'22 to 25 Locations Currently)
- Tech Integration - Integrating more tech into projects thus removing manual tasks and interventions. (Created and Integrated IT Dose/LIMS with Droplet Tech for Order booking and completing reporting)
- Optimize spending - Optimized and minimized spending for our our project by optimizing Phlebotomist, Runners and Stock Cost. Reduced overall cost by ~75% in Doctor's Channel Project.
- Vendor Management - Introduced and managed new vendors to optimize cost and improve TAT
- Coss Functional Team Coordination - Coordinated with multiple cross functional team for process creations and implementation. Like SCM team, Lab Team, Pharma Team, Retail team etc.
- Heading the B2B diagnostic business supply chain
- Managing Doctor's, Corporate and Affiliates channel.
- Process and People Development - Managed team of 8 direct reportees
- Maintain a Data-Oriented Approach toward problem-solving
- Evaluated suppliers to maintain cost controls and improve operations.
- Assumed senior management workloads in absence of manager to maintain operations continuity.
Vahan Technologies India Pvt LtdBangalore
Program Lead
11.2021 - 05.2022
Job overview
- Strategy - run experiments, develop, and own initiatives for job seeker engagement on the platform
- Optimize spending - Manage spending for our 3PL vertical to increase engagement and drive efficiency
- Develop & optimize processes - scale new and existing processes to allow the business to efficiently operate and grow; analysis of the business to track and improve metrics
- Analytics - analysis of job seeker and employer metrics to properly priorities engagements, guide incentive programs and ensure high-quality experiences on the Vahan platform
- Hustle & creative solutions - constantly innovate to solve hard problems
- Reined in project costs while meeting key milestones.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Uber Systems India Pvt. LtdGurgaon
Operation Consultant
01.2016 - 11.2021
Job overview
- 6+ years of experience in operations management; building process and long term partner relationships, and dealing with data analysis
- Operations Management - Developed and managed 8+ operations teams nationally across cities Handled supply chain management of more than 50K cars across cities Handled driver/partner payments across cities 8+ cities Authored monthly newsletters to create visibility for the Leadership team and all stakeholders of
- Process and People Development - Managed team of more than 30 customer support executives across cities
- Trained 15+ support employees to handle operations Created SOP for operations and vendor management across the country
- Driver-Partner Match - Developed Driver and Partner match process, later application was introduced on those principles
- Uber Dost Project - Lead Uber Dost project for Kolkata, this project helped to hike up overall supply by more than 30%
- Performed testing on both Uber Driver-Partner Match application before their respective launch
- Authored weekly newsletters to create visibility for the Leadership team and all other stakeholders Financial Support Operations Developed and managed financial database nationally for Uber Marketing Solutions thereby helping in recovering $0.3 Million Instituted trackers and dashboards for transparent tracking of collections, outstanding for Vendors (like Nestle, Sony, Amazon, Toshiba, etc.)
- Creation of Dashboards, Reports and Team KPI Tracker by using advanced excel features like VLOOKUP, HLOOKUP, Pivot table, IF, AND/OR, Concatenate, Import- range and many more
- Used SQL queries to fetch data from the database, also used Joins to combine data from multiple tables to calculate, update and modify data and use the same for data analysis or report generation
- Created new operational process and defined the KPIs for the team, also tracked the process regularly and worked on continuous improvement of the same
- Collaborated with multiple cross-functional teams to fulfil customer requirements.
Wipro LimitedKolkata
Associate
12.2014 - 06.2015
Job overview
- Process and Support Handling technical support process along with parts of sales.
Cognizant Technology SolutionBangalore
Program Analyst Trainee
03.2014 - 09.2014
Job overview
- Handling health care project using J2EE domain.
Education
IISWBM, Calcutta UniversityKolkata
MBA from Production and Operation Management
06.2017 - 07.2019
Dream Institute of TechnologyKolkata
B.Tech from Computer Science
06.2009 - 05.2013
ScienceMitra Institute, Hartley's High SchoolKolkata
Higher Secondary from Science
06.2007 - 06.2009
Hartley's High SchoolKolkata
Secondary
06.1993 - 06.2007
Skills
Operations Management
Certification
J2EE - Globsyn Finishing School
Timeline
Deputy Manager
TATA 1MG
05.2022 - Current
Program Lead
Vahan Technologies India Pvt Ltd
11.2021 - 05.2022
IISWBM, Calcutta University
MBA from Production and Operation Management
06.2017 - 07.2019
Operation Consultant
Uber Systems India Pvt. Ltd
01.2016 - 11.2021
Associate
Wipro Limited
12.2014 - 06.2015
Program Analyst Trainee
Cognizant Technology Solution
03.2014 - 09.2014
Dream Institute of Technology
B.Tech from Computer Science
06.2009 - 05.2013
ScienceMitra Institute, Hartley's High School
Higher Secondary from Science
06.2007 - 06.2009
Hartley's High School
Secondary
06.1993 - 06.2007
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