Abhishek Chawhan
Gangawati
Summary
Dedicated Shift Manager with extensive experience in team supervision and customer service. Proven ability to maintain financial accuracy and improve operational efficiency. Focused on leveraging leadership skills to enhance team performance and drive business results.
Overview
4
4
years of professional experience
Work History
Shift Manager
Shell Indian Market Pvt Ltd
Dharwad
03.2021 - 04.2023
- Managed daily store operations during shifts
- Supervised and trained a team of 22 staff members to maintain high performance and customer service standards.
- Handled customer inquiries and resolved complaints.
- Implemented marketing and promotional strategies to boost sales and achieve store targets.
- Maintained compliance with health, safety, and security regulations to provide a safe Environment.
- Monitored cash handling procedures and conducted shift audits to maintain financial accuracy and reduce discrepancies.
- Developed and executed staff development programs to improve team skills and boost productivity.
Customer relationship executive
Manapuram Finance Pvt Ltd
Gangavathi
05.2023 - 06.2025
- Generating leads and converting them into sales.
- Achieving sales targets and contributing to revenue growth
- Handled customer queries and resolved issues through effective communication.
- Processed loan applications and verified customer information.
- Maintained accurate records of customer interactions in CRM system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Bachelor of Commerce - Accounting,Finance,Economics & Business Management
Smt.Sharadamma V. Kotabal College
KOPPAL 09-2020
Skills
- Basics of computer
- Microsoft Word
- Microsoft Excel
- Customer Handling
- Operations Planning
- Team Motivation
- Time Management
- Documentation and reporting
- Cash handling and reconciliation
- Marketing and advertising
- Cross-selling
- Problem analysis and solving
Languages
KANNADA
Native
Native
Hindi
Intermediate (B1)
B1
English
Beginner
A1
Timeline
Customer relationship executive
Manapuram Finance Pvt Ltd
05.2023 - 06.2025
Shift Manager
Shell Indian Market Pvt Ltd
03.2021 - 04.2023
Bachelor of Commerce - Accounting,Finance,Economics & Business Management
Smt.Sharadamma V. Kotabal College