Abhishek Jasrotia

To pursue a challenging career and be a part of a progressive organization that gives an opportunity to be part of a dynamic team that helps enhance and utilize skills towards the growth of the organization. Multilingual professional with proven success communicating project status updates and engaging partners in effective relationships. Focused employee actively involved in data analytics and requirements gathering. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Working towards the achievement of the strategic and operational objectives of the multiple issues.
• Worked on providing access to customers for different software’s.
• Handling various issue by the troubleshooting and work with the customer over call or remote access for faster resolution using Rescue Plus Application.
• Attending weekly status meetings and provide detailed status report to the team/client.
• Create Front Desk request and assign to next team for resolution if required.
• Attending calls with higher management for providing details of Severity-1 and Severity-2 calls.
• Follow up on pending tickets to ensure proper resolution and elevate client satisfaction.
• Creating new KB’s for freshers
• Creating new users account on Active Directory.
• Providing users with O365 License
• Helping users with onboarding and offboarding
• Assigning MS Teams numbers to E5 users
• Assigning Azure Virtual Desktop to users.
• Printers and Scanner set up
• MFA Setup
• Worked as L2 and helped users with providing access to MS Visio, MS Project, Adobe Acrobat Pro, Zoom, Distribution Lists and Shared Mailbox, EMM, DUO, Check Point VPN, Company Portal
• Basic knowledge on SharePoint

Overall- 6 Years and 2 Months

· 2 year and 2-month experience with Concentrix as a Technical Support Associate.

· 3 months experience with Unisys as Senior Technical Support Engineer

· 1 year with Network Labs as system Analyst Engineer

· 1 year and 8 months with Microland as Senior System Analyst Engineer

· 8 Months with Kennametal as Senior System Analyst

· 5 Months with Sonata (Client Microsoft) as Support Engineer.

Employment Details

Concentrix Services Pvt Ltd.

Project: Lenovo and Motorola

Tenure: Sep 5, 2017, to Oct 2019

Team Size:20

Designation: Technical Service Associate

Team Info service Private Limited

Client: UNISYS

Project: AXA

Tenure: 2 April to 30th June 2020

Team Size:14

Designation: Senior Technical Support Engineer

Network Labs

Client: Access Health Care

Tenure: July 2020 to June 2021

Team Size: 11

Designation: System Analyst Engineer

Microland

Client: Bei Gene

Tenure: July 2021 to March 2023

Team Size: 9

Kennametal

Client: Kennametal(Collab Operations)

Tenure: June 2023- Feb 2024

Team Size: 22

Designation: Senior System Analyst

Sonata Software

Client: Microsoft

Tenure: March 2024- August 5, 2024

Designation:

• Oracle RT
• CRM
• JIRA
• SERVICE NOW
• FRESH WORS

• Good Communication skills.
• Ability to work individually as well as in-group environment.
• Hardworking and committed to quality performance with ability to learn new procedures.

• Bomgar
• Quick Assist
• Team Viewer
• Remote Desktop Manager
• Connect Wise
• Rescue Plus