Abhishek Kumar Ojha
Senior Engineer Customer Quality Assurance
New Delhi
Summary
Dynamic and result-oriented Quality Professional with 8.5+ years of experience in Automotive Manufacturing, specializing in Customer Quality Assurance (CQA), Assembly Quality, New Product Development (NPD). Expertise in PPAP, PFMEA (AIAG+VDA), SPC, MSA, Root Cause Analysis, and Quality Audits, with strong exposure to OEM requirements (MSIL). Proven track record of achieving zero-defect delivery, rejection reduction, and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Senior Engineer – CQA
Krishna Maruti Limited
11.2024 - Current
- Handling customer complaints (line + warranty) using structured RCA tools (Why-Why, Fishbone, 3G, 4M)
- Managing Customer Quality & Assembly Quality for Washer Windshield Tank Assembly, Injection moulding parts, Blow Moulding parts.
- CARV approval from Customer (MSIL) as per the requirement (From CARV initiation to Final implementation).
- PPAP submission, Conduction trials with Customer during New Development along with Peak volume production trial.
- Daily verification of previous countermeasure to ensure proper adherence and avoid re-occurrence.
- Updating and submission of all required documents after closing of countermeasure like Control Plan, PFMEA, WIS etc.
- Vu activities with MSIL VU team in plant and at supplier end.
- Automotive plastic component manufacturer dealing in Injection & Blow Moulding parts such as Washer Tanks, Coolant Reservoirs, Ducts, Trim Parts, Clips, etc. Customers include MSIL, M&M; JCB.
- Assembly Process Responsibility:
- Hot Plate Welding process control and defect analysis
- Plastic parts cutting & finishing quality control
- Assembly of components and fitment validation
- Leakage testing (air/water leak test) and validation
- Final inspection verification before dispatch ensuring zero defect
- Conducting Top 3 rejection analysis and implementing CAPA
- Ensuring effectiveness of countermeasures on line
- Audit & System Activities:
- Leading customer audits (Process, Product, Revalidation, CARV)
- Conducting supplier audits (process & product)
- Preparing and submitting revalidation reports, 4M changes, and critical parameters
- Management Reporting:
- Presenting QRM (Quality Review Meeting)
- Monitoring daily KPIs and PDI issues
Senior Engineer – CQA
Marelli Motherson Automotive Lighting India Pvt. Ltd.
05.2023 - 10.2024
- Managed customer quality issues and warranty complaints
- Performed root cause analysis and implemented corrective actions
- Conducted customer audits and revalidation
- Ensured assembly line issue resolution
Engineer – Quality/Development
Krishna Maruti Limited
07.2021 - 04.2023
- Prepared PPAP documentation
- Handled NPD activities and assembly trials
- Conducted supplier audits and validations
- Maintained PTDB and conducted inspections
Engineer – Quality
Trim India Pvt. Ltd.
10.2017 - 06.2021
- Managed quality assurance for molded parts
- Handled OEM customer requirements
- Worked on process improvement and defect reduction
Education
Diploma - Automobile Engineering
DPG Polytechnic
01-2017
XII - undefined
Bihar Board
01-2014
X - undefined
CBSE
01-2012
Skills
Customer Quality & Warranty Handling
Accomplishments
- Certified Internal Auditor (IATF)
- Awarded for Zero Defect Delivery
- Reduced rejection to near zero in multiple lines
- Developed inspection gauges improving productivity
Declaration
I hereby declare that the above information is true and correct to the best of my knowledge. I am committed to contributing effectively to organizational growth. Name : Abhishek Kumar Ojha Date : 2026-04-10 Place : New Delhi
Timeline
Senior Engineer – CQA
Krishna Maruti Limited
11.2024 - Current
Senior Engineer – CQA
Marelli Motherson Automotive Lighting India Pvt. Ltd.
05.2023 - 10.2024
Engineer – Quality/Development
Krishna Maruti Limited
07.2021 - 04.2023
Engineer – Quality
Trim India Pvt. Ltd.
10.2017 - 06.2021
X - undefined
CBSE
XII - undefined
Bihar Board
Diploma - Automobile Engineering
DPG Polytechnic