Abhishek Kumar Tiwari
Bhadohi
Summary
Dynamic professional with extensive experience in inventory management and logistics coordination at Bharti Airtel. Demonstrated success in enhancing operational efficiency and resolving complex customer issues. Proficient in network configuration, performance monitoring, and client management. Committed to optimizing supply chain processes and delivering exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
Network – Wireline Deployment
V5 Global Service (Bharti Airtel)
Gurugram
05.2024 - Current
- Managed material inventory supply for Optical Fiber Cable and accessories for OSP work.
- Raised IR, MO, IUT, and RMO requests while coordinating with Circle Warehouse for dispatch.
- Resolved partner inquiries regarding VLC, PR, PO, ROW, and Survey SLD issues across India.
- Maintained Excel data to track inventory and partner interactions effectively.
- Supported operations for 83 partners nationwide, ensuring seamless communication and issue resolution.
- Coordinated logistics and material stock inquiries to optimize supplier relationships.
- Compiled and maintained MIS summary reports to monitor inventory and partner metrics.
- Addressed old inventory-related issues and ensured timely material dispatch.
TM (Territory Manager)
Bharti Airtel
Ranchi
12.2022 - 03.2024
- Managed territory operations to improve customer engagement and service delivery.
- Cultivated relationships with key clients to boost brand loyalty and retention.
- Coordinated sales strategies with cross-functional teams to enhance performance.
- Scheduled installations with technicians and customers for timely service execution.
- Oversaw inventory management of equipment and materials for project provisioning.
- Resolved escalated customer issues promptly to maintain satisfaction.
- Facilitated team meetings to align on departmental goals, objectives, and strategies.
Dispatcher (Backend Support)
Associate with Bharti Airtel
Patna
08.2022 - 12.2022
- Department: HDO, Operations, LCO.
- Coordinated installation schedules with technicians and customers for timely service.
- Managed inventory of equipment and materials for provisioning projects.
- Monitored project progress and addressed issues as they arose during installations.
- Ensured compliance with company policies and telecommunications regulations during provisioning.
- Resolved escalated customer issues in a timely manner.
- Monitored incoming service requests from customers and assigned tasks accordingly to team members.
- Analyzed data trends to identify opportunities for efficiency gains.
- Coordinated with other departments such as engineering, operations, sales and marketing teams when required.
ORT Engineer
Airtel (Team lease Pvt. Ltd)
Mumbai
01.2017 - 09.2019
- Configured routers, switches, and access points for optimal network performance.
- Managed firewall rules to bolster security protocols effectively.
- Collaborated with IT teams to implement robust network security measures.
- Monitored network traffic using advanced tools to detect suspicious activities.
- Set up virtual LANs ensuring secure interdepartmental communications.
- Completed daily tasks with precision and efficiency.
- Troubleshot network infrastructure issues promptly.
- Provided technical support and training on WiFi systems.
FR Engineer
Airtel (TDS Management)
Kolkata
10.2015 - 12.2016
- Department: I&FR
- Conducted field testing to ensure quality of broadband installations and services.
- Collaborated with cross-functional teams to troubleshoot technical issues effectively.
- Developed training materials for new staff on broadband systems and procedures.
- Updated firmware on routers, switches and other networking equipment when necessary.
- Monitored system availability and responded promptly to any outages or interruptions in service.
- Configured and installed network hardware including routers, switches and firewalls.
- Provided technical support to customers regarding their broadband service needs.
Education
Diploma - Electronics and Electronics engineering (EEE)
Meerut University
U.P.08-2013
12th - Since
U.P. Board
Bhadohi U.P.05-2011
10th -
UP Board
Mirzapur 05-2009
Skills
- FTTH control room setup
- Server installation and configuration
- DNS, DHCP, and VPN configuration
- Client management and cabling
- Security policies and protocols
- Modem, router, and firewall configuration
- Team collaboration in DSL installation
- Broadband technology troubleshooting
- Performance monitoring and guidance
- Customer issue resolution and reporting
- Microsoft Office proficiency
- Lotus, Call Flow, and ICRM familiarity
- Internet operations expertise
- Inventory management strategies
- Logistics coordination skills
- Cost reduction techniques
- Supply chain risk management
- Supply chain distribution management
- Warehouse operations oversight
- ERP systems knowledge
- Multitasking capabilities
- Report generation
- Data mapping
Training
- 3 days training for fiber splicing and power check and also about construction work of fiber
- Attend training for different types of router configuration ADSL, VDSL & Fiber.
- Attend training of using different types of equipment handling like OTDR,LSPM and Transmitter locator.
Disclaimer
Date of Birth: 1994-12-25. Father’s name: Ashwani Tiwari. Permanent Address: Vill + Post, Jhauwa, Dist- Bhadohi (U.P.). (I hereby declare that all information given by me is true and it can be certified.) Date: Place: Abhishek Kumar Tiwari.
Organisational Experience
- Planning for Complete MD Survey-Track, Geometry, Construct and managing construction work of Fttx Fiber roll out.
- Configuration of different types of router and modems with copper and fiber connection.
- Farewell, switch and DVR configuration port forwarding, Femto device installation and fault repair.
- Installation & Fault for broadband and FTTH customer end within SLA.
- Backend activity in FR.
- Fault repair in ORT (online resolution task)
- Develop and recommend to the planning team the strategies for the network planning and optimization 24x7 Supports to NOC Engineers.
- Promoted as Home connect master supervisor.
- Currently Looking after B2B wire line delivery (End to End).
- Coordinating with clients to understand the requirement and maintaining SLA for delivery.
- Coordinating with the entire team to achieve monthly Target.
Key Deliverables
- Client handling and relationship building.
- Customers complain resolution, Backend Operations.
- MIS.
- Managing team performance.
Timeline
Network – Wireline Deployment
V5 Global Service (Bharti Airtel)
05.2024 - Current
TM (Territory Manager)
Bharti Airtel
12.2022 - 03.2024
Dispatcher (Backend Support)
Associate with Bharti Airtel
08.2022 - 12.2022
ORT Engineer
Airtel (Team lease Pvt. Ltd)
01.2017 - 09.2019
FR Engineer
Airtel (TDS Management)
10.2015 - 12.2016
Diploma - Electronics and Electronics engineering (EEE)
Meerut University
12th - Since
U.P. Board
10th -
UP Board
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