Abhishek Mandal
Bengaluru
Summary
Results-driven healthcare operations and project management professional with over 5 years of experience in optimizing processes and enhancing patient care delivery. Proven expertise in coordinating cross-functional teams, managing budgets, and implementing strategic initiatives to improve operational efficiency. Skilled in vendor management, compliance adherence, and project lifecycle management, with a strong focus on achieving organizational goals and ensuring quality standards. Adept at leveraging data-driven insights to support decision-making and foster continuous improvement in healthcare settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Thyrocare Technologies Limited
Bengaluru
05.2024 - Current
- Led the expansion of 5+ laboratories across southern states, increasing regional coverage by 40% within 2 years.
- Conducted 10+ internal audits annually, improving compliance with regulatory standards by 30% and reducing non-conformances by 20%.
- Streamlined maintenance protocols, resulting in a 15% reduction in downtime and a 10% increase in operational efficiency.
- Spearheaded staff training programs, enhancing technical proficiency across 5+ lab personnel and boosting productivity by 25%.
- Collaborated with cross-functional teams to implement advanced technologies, contributing to a 12% improvement in testing accuracy and turnaround time.
Officer
Thyrocare Technologies Limited
Navi Mumbai
05.2023 - 01.2024
- Spearheaded the identification and onboarding of 15+ new vendors, reducing procurement costs by 10% through competitive negotiations and strategic partnerships.
- Managed relationships with 20+ active vendors, ensuring adherence to contract terms, timely delivery of goods and services, and resolving disputes, improving vendor performance by 15%.
- Handled billing processes for projects worth over ₹50 Cr, ensuring accurate invoicing and timely payments, resulting in a 20% reduction in processing delays.
- Oversaw daily operational tasks, including resource allocation, data management, and finance compliance checks, which enhanced overall team productivity by 12%.
Senior Operations Executive
Thyrocare Technologies Limited
Navi Mumbai
03.2022 - 05.2023
- Managed daily departmental operations, improving process efficiency by 80% through the implementation of controlled workflows.
- Oversaw vendor billing processes, ensuring timely and accurate payments, resulting in a 15% reduction in discrepancies.
- Led real estate compliance management for new projects, successfully navigating regulatory requirements and reducing compliance issues by 90%.
- Trained and developed a team of 10+ members, enhancing team productivity by 75% through effective training programs.
- Ensured compliance with statutory licenses and state norms for new and existing labs, achieving a 100% success rate in approvals and renewals.
Operation Executive
Thyrocare Technologies Limited
Navi Mumbai
05.2020 - 01.2022
- Directed vendor relationships for project executions, including communication and negotiations.
- Administered finance and billing processes for projects, managing accounting and Capex records with precision.
Marketing Executive
Thyrocare Technologies Limited
Navi Mumbai
06.2019 - 04.2020
- Developed and executed targeted marketing strategies that increased new client acquisitions by 30%, resulting in annual revenue growth of 1 lakh INR.
- Implemented digital marketing campaigns and lead nurturing initiatives that generated 10+ qualified leads per month, improving conversion rates by 20%.
- Optimized the invoicing workflow through automation, leading to a significant decrease in billing inaccuracies by 20%.
- Led a team of 5 marketing professionals, enhancing team performance through training and development, which resulted in a 42% increase in productivity.
Education
BBA -
NSHM Knowledge Campus
Kolkata, West Bengal01-2019
Some College (No Degree) - Higher Secondary
Tagore Academy
Jamshedpur, Jharkhand01-2016
Skills
- Project Management
- Client / Vendor Management
- Operations Management
- Budget Management - Planning & Savings
- Finance Management - Billing & Payment Processing
- Project / Field Supervisor
- Team Management / Lead
- Team Training
- Project Quality & Auditing
- Property Liaoning / Real-Estate
- Data Management
- Knowledge of Commercial Interior & Civil Works
- B2B Marketing / Lead Generate
Accomplishments
Project 1 - Ahmedabad Regional Laboratory Setup For Thyrocare Technology Ltd
Nov 2021 - Mar 2022
- Led the complete setup of a state-of-the-art Gujarat Regional Lab. Delivered the project on time and within the allocated budget of 45 lakhs.
- Coordinated with 5+ cross-functional teams and managed 10+ vendors for timely equipment installation and resource allocation. Achieved 100% compliance with all regulatory and safety standards
- Enabled the lab to be fully operational in 6 months, serving an estimated 2000+ samples per month
Project 2 - Wellness Centre Promotional Campaign
Feb 2021 - Mar 2021
- Led a week-long promotional campaign for a Wellness Centre, focusing on health and wellness services. Generated a total revenue of ₹50,000 within the campaign period.
- Increased customer engagement by 30% through targeted social media ads and in-centre promotions. Successfully converted 40 new clients, contributing to the center's overall growth.
Project 3 - Non-Invasive Prenatal Test Project.
Jun 2019 - Apr 2020
Led the Non-Invasive Prenatal Test (NIPT) project, successfully processing 1,000 samples from new client acquisitions. Generated INR 8 lacs in revenue, exceeding targets through efficient project execution and client engagement strategies.
Certification
- Thyrocare Technologies Limited, Employee Excellence Award - 2023
- Obtained Star Performer Position at 2022 Manager Step 1 Training Program Organized by Thyrocare Technology Ltd
- MYWBUT EXORSA v6.0 Online Technical Fest Participant
- Former Kamakhya Enterprises Intern as Field Marketing Incharge for Patanjali Food Units Sales and Income Generating
- Participant in the TALLY ERP 9 with GST from the NSDC Skill-up Program, which is organised by the NSHM College Udaan Foundation.
Languages
English, Hindi, Bengali
Hobbies and Interests
Sketching & Arts, Photography, Entertainment - Anime, Webseries, Sports - Badminton, Carrom, TT
Timeline
Assistant Manager
Thyrocare Technologies Limited
05.2024 - Current
Officer
Thyrocare Technologies Limited
05.2023 - 01.2024
Senior Operations Executive
Thyrocare Technologies Limited
03.2022 - 05.2023
Operation Executive
Thyrocare Technologies Limited
05.2020 - 01.2022
Marketing Executive
Thyrocare Technologies Limited
06.2019 - 04.2020
- Thyrocare Technologies Limited, Employee Excellence Award - 2023
- Obtained Star Performer Position at 2022 Manager Step 1 Training Program Organized by Thyrocare Technology Ltd
- MYWBUT EXORSA v6.0 Online Technical Fest Participant
- Former Kamakhya Enterprises Intern as Field Marketing Incharge for Patanjali Food Units Sales and Income Generating
- Participant in the TALLY ERP 9 with GST from the NSDC Skill-up Program, which is organised by the NSHM College Udaan Foundation.
BBA -
NSHM Knowledge Campus
Some College (No Degree) - Higher Secondary
Tagore Academy
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