Abhishek Sharma
New Delhi
Summary
Customer-centric, performance-driven senior manager powered by 20 years of management experience in full-service hospitality operations. Trained in the finest luxury hotels in the world, with experience working with Starwood Hotels & Resorts (ITC Hotels), Vana, Jaypee Hotels, and Sterling Holiday Resorts Limited. I specialize in hotel operations, revenue management, along with hotel P&L, administration, and hotel pre-openings. I am currently working in the capacity of a Management Consultant, enabling change management for Food Services and Retail. My sole objective is to work loyally with a team or organization to gain more experience, wherein I can use my own experience, knowledge, and skills to contribute to the company's growth and my growth as an individual.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional General Manager
Sterling Holiday Resorts Limited
Himachal & Rajasthan
11.2021 - 08.2024
- General Manager – Sterling Manali.
- Regional General Manager - Sterling, Rajasthan (6 Hotels)
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
Rooms Division & Revenue Manager
Jaypee Hotels & Resorts Limited
Mussoorie
02.2018 - 10.2021
- Weekly, monthly, and yearly budget and revenue forecasting.
- Increased the OTA revenue for the hotel by 30% in three years.
- Improved TripAdvisor score from 21 to 9 in the city, with a constant focus on guest satisfaction and training of team members.
- Developed strategies to drive revenue growth and maximize profitability.
Head, Reservations and Partnerships
Vana, A Wellness Retreat
Dehradun
06.2016 - 01.2018
- Creating rate plans.
- Loading rates on PMS and Channel Manager.
- Working as a Revenue Manager.
Operations Manager
ITC Hotels
New Delhi
07.2009 - 05.2016
- Hotel Room Inventory Management with Sales and Marketing
- Revenue Management.
- Weekly, Monthly, Yearly Revenue, and Cost Forecasting
- Sales and Marketing, along with Food & Beverage Operations
- Training, recruitment, and evaluation.
- Pre-opening of ITC Grand Chola, WelcomHotel Jodhpur, and WelcomHotel Dwarka.
Education
Master of Business Administration-MBA - Operations & Supply Chain Management
Institute of Management Technology & Deakin University
Ghaziabad09.2022
Management Training in Hotels -
Welcomgroup Management Institute
Gurgaon, Haryana07.2009
Bachelor's degree - Travel & Tourism
Indira Gandhi National Open University
New Delhi10.2008
Class XII -
Kendriya Vidyalaya R.K Puram
New Delhi03.2005
Class X -
The Air Force School Subroto Park
New Delhi03.2003
Skills
- Hotel operations
- P&L
- Revenue Management
- Budget forecasting
- Cost optimization
- Change management
- Performance metrics
- Training and development
- Strategic planning
Certification
- Master of Business Administration, IMT Ghaziabad & Deakin University AU
- Six Sigma Green Belt, CSSGB
- Digital Marketing Certification, Google Digital Unlocked
Languages
- English, Native or Bilingual
- Hindi, Native or Bilingual
Timeline
Regional General Manager
Sterling Holiday Resorts Limited
11.2021 - 08.2024
Rooms Division & Revenue Manager
Jaypee Hotels & Resorts Limited
02.2018 - 10.2021
Head, Reservations and Partnerships
Vana, A Wellness Retreat
06.2016 - 01.2018
Operations Manager
ITC Hotels
07.2009 - 05.2016
Master of Business Administration-MBA - Operations & Supply Chain Management
Institute of Management Technology & Deakin University
Management Training in Hotels -
Welcomgroup Management Institute
Bachelor's degree - Travel & Tourism
Indira Gandhi National Open University
Class XII -
Kendriya Vidyalaya R.K Puram
Class X -
The Air Force School Subroto Park
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