ABHISHEK SHRIVASTAVA
Indore
Summary
Seeking opportunity to utilize my knowledge and experience to grow in terms of professional and organisational prospective.
Overview
1
1
Language
3
3
Certifications
5
5
years of professional experience
Work History
SERVICE DELIVERY MANAGER
INDUSIND Bank Limited
06.2024 - Current
- Retail Branch Banking (Operation Function).
GRADE-DEPUTY MANAGER
Yes Bank Limited
10.2023 - 03.2024
- Retail Branch Banking (Operation Function).
Axis Bank Limited
09.2021 - 09.2023
- Retail Branch Banking (Operation Function)
- Key Competencies:-
- Buildup strong relationship with large corporate and HNI clients.
- Ensured error free operations and adherence of audit compliance.
- Handling CMS, DP, Branch operations, Retail Asset Operations, CASA opening & Customer Service Desk.
- Efficiently handling deliverables including debit cards, cheque books, Pin- Mailers & Insta cards
- Disbursement of all type of loan products
- Error free branch operations which includes Clearing, CMS, DP, RTGS, NEFT &Fund Transfer.
- Handling audit and ensuring proper compliance.
- Product champion for Retail Forex, General Insurance & Life Insurance
- Demonstrated excellence in achieving CASA numbers and cross sell.
- Implementation of new circulars & guidelines.
- Handling audit and ensuring proper compliance.
- Resolving customer queries & complains.
- Sourcing fresh business.
- Customer retention & satisfaction.
- Preparing MIS & presentation.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
MASTER OF BUSINESS ADMINISTRATION - undefined
Skills
Software Packages : MS Office (Word, PowerPoint, Excel)
Banking Application : CMS, Finacle & Financial Support System
Certification
National Institute of Securities Markets.
Professional
- Work experience of over 4 years in Branch Banking & Operations Management.
- Presently working with INDUSIND BANK LTD. as SERVICE DELIVERY MANAGER in Branch Banking.
- Progressive track record of handling HNI customers, different products of banking, team management, achieving annual budget, taking care of branch banking operations and driving business.
- Experience in retail asset and retail liability operations. Deep knowledge of different asset products, agri based loans and all kind of individual and non individual accounts.
- Proficiency in monitoring third party products, investment banking, CMS, Financial Institution accounts, retail banking products, CASA, RTD.
- Monitoring and maintaining daily activities of branch and providing them with appropriate solutions.
Core Competency
- Handling Day to Day Branch Banking Operations.
- Selling Third party products like Life Insurance, General Insurance, Mutual Funds.
- Selling CASA high value accounts, RTD, Acquisition of high value relationship.
- Achieving annual budget of CASA, RTD, deepening in current and savings account, loans and advances, Forex, CMS, High value current accounts.
- Developing effective relationship with significant clients to ascertain rendering of quality services and achieving customer delight for business retention/enhancement.
- Providing investment advisory to High Net worth Customers and taking care of operational needs of the business relationships.
- Interacting with HNI customers, mapping their requirements and customizing products.
- Dealing with big corporate CMS clients and other financial institutions like Bank, Insurance Companies, NBFC, Educational institutions and other Government accounts.
- Handling branch of GL size of more than 5.00 TO 7.00 crore including government business, CASA, RTD, and advances
- Looking after ETB/NTB books with incremental budget, get funds in existing books and sourcing NTB with good values
- Ensuring maximum Customer satisfaction by achieving performance parameters, delivery & quality norms.
- Implementing policies, managing daily operations. Ensure business with compliance, all day to day operations with strict audit as per the process and guidelines of bank.
Languages
English
Bilingual or Proficient (C2)
Timeline
SERVICE DELIVERY MANAGER - INDUSIND Bank Limited
06.2024 - Current
GRADE-DEPUTY MANAGER - Yes Bank Limited
10.2023 - 03.2024
- Axis Bank Limited
09.2021 - 09.2023
DEVI AHILYA VISHWVIDYALAYA - MASTER OF BUSINESS ADMINISTRATION,
DR.APJ ABDUL KALAM UNIVERSITY - BACHELOR OF BUSINESS ADMINISTRATION,