Abhishek Singh
Lead Product Manager at Citrix
Bangalore
Summary
Lead Product Manager with 18+ years of experience, and 5+ years in Product Management specializing in SaaS architecture, secure access solutions, and enterprise networking. Over the past 4 years, I’ve scaled Citrix Gateway Service, flagship Citrix service responsible for delivery Citrix Apps to millions of users across Top S&P 500 & beyond customers —driving a 39% YoY growth in active users, 52% growth in sessions, and 56% bandwidth expansion, while maintaining 99.99+% uptime. I specialize in building secure, scalable SaaS platforms with a strong customer focus—translating usage data, support insights, and roadmap alignment into features that drive engagement and retention. I bring deep experience across cloud platforms (Azure, AWS, GCP), enterprise access and networking, and product-led growth strategies.
Overview
20
20
years of professional experience
21
21
years of post-secondary education
5
5
Certifications
Work History
Lead Product Manager
Citrix (Cloud Software Group)
01.2022 - Current
- Delivered 39% YoY growth in active users and 52% increase in sessions by scaling Citrix Gateway Service across Azure and multi-cloud environments, achieving 99.99 +% uptime and high availability for millions of enterprise users.
- Citrix Gateway service is Citrix flagship service which manages Millions Monthly active users, Hundreds Million+ Active sessions, Thousands Active customers with data transfer ~ 10K TB at 99.99+ Uptime
- Pioneered and launched Gateway Service for StoreFront, enabling hybrid deployments and expanding market fit; championed Azure-first deployment architecture to meet enterprise scalability and compliance needs.
- Redesigned monetization strategy, introducing tiered SKUs and optimizing pricing through detailed COGS and bandwidth analysis—resulting in a 20% cost reduction and increased revenue per user.
- Accelerated feature adoption by 45% and influenced NPS gains through 20+ roadmap-driven customer sessions and GTM-aligned feedback loops.
- Secured strategic banking account renewal by addressing regulatory security concerns, reinforcing long-term product value, and building customer confidence.
Senior Product Manager
Citrix (Cloud Software Group)
01.2020 - 01.2022
- Increased platform throughput by 56% YoY by optimizing infrastructure performance and streamlining high-volume traffic management.
- Improved audio quality in low-bandwidth environments through rollout of EDT Loss Tolerant Mode, enhancing reliability for remote users.
- Enabled regional compliance and traffic control by launching Geo Location Routing, allowing customer-defined routing preferences.
- Equipped IT teams with actionable diagnostics by co-developing HDX Insights for Gateway, improving monitoring and troubleshooting.
- Coordinated cross-functional GTM execution by aligning Engineering, Support, Marketing, and Sales on key feature rollouts.
Principal Technical Program Manager
Citrix (Cloud Software Group)
01.2018 - 01.2020
- Accelerated feature delivery timelines by 60% by transitioning engineering teams from 3-month to 2-week agile release cycles.
- Reduced vendor costs significantly by applying Lean Six Sigma techniques to optimize engineering outsourcing and tooling.
Staff, Lead and Senior Software Test Engineer
Citrix (Cloud Software Group)
01.2009 - 01.2018
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
Project Engineer and Module Leader
Wipro Technologies
01.2005 - 01.2009
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of requirements, Automations, designs and specifications.
Education
General Management - IT Enterprises
IIM Bangalore
04.2001 - 02.2022
M.S. - Quality Management
BITS Pilani
B.E. - Electrical Engineering
Sardar Patel University
Skills
Product Lifecycle Management
Certification
International Certificate in Product Management, Institute of Product Leadership, 01/01/25
Skills
Product Lifecycle Management, Go-to-Market Strategy, Market Analysis, Competitive Positioning, Vision Definition, Feature Prioritization, Roadmap Planning, UX Collaboration, Agile Methodologies, Data-Driven Decision Making, OKR & KPI Alignment, Performance Monitoring, Business Case Development, Executive Communication, Cross-Functional Leadership, SaaS, Cloud Infrastructure (AWS, Azure, GCP), Virtualization, Enterprise Networking, Identity & Access Management (IAM), Cloud Security, High Availability & Scalability, Microservices Architecture, Citrix Gateway Service, NetScaler Gateway, HDX Technologies, API Integration, Observability, Data Security
Timeline
Lead Product Manager
Citrix (Cloud Software Group)
01.2022 - Current
Senior Product Manager
Citrix (Cloud Software Group)
01.2020 - 01.2022
Principal Technical Program Manager
Citrix (Cloud Software Group)
01.2018 - 01.2020
Staff, Lead and Senior Software Test Engineer
Citrix (Cloud Software Group)
01.2009 - 01.2018
Project Engineer and Module Leader
Wipro Technologies
01.2005 - 01.2009
General Management - IT Enterprises
IIM Bangalore
04.2001 - 02.2022
M.S. - Quality Management
BITS Pilani
B.E. - Electrical Engineering
Sardar Patel University
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