Abhisheksingh Karad
Haveri
Summary
Dynamic Senior NOC Engineer at Xperi with expertise in incident management and root cause analysis. Proven track record in automating workflows and enhancing network monitoring using Splunk and Grafana. Adept at leading cross-functional teams and mentoring peers, driving operational excellence and efficiency improvements in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Senior NOC Engineer
Xperi(Tivo tech private limited)
Bangalore
11.2024 - Current
- Used Grafana, Splunk, and LogicMonitor, Pagerduty(alert) for system monitoring and provided expertise in designing and implementing monitoring, and alerting solutions.
- Managed major incident bridge calls, coordinating cross-functional teams and delivering comprehensive post-incident reviews.
- Drove change management process through pre/post deployment NOC checks, minimizing risk of major outages.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Troubleshot and resolved production issues across various applications, services, and infrastructure layers.
- Performed in-depth root cause analysis using Pagerduty,Grafana, Splunk, LogicMonitor, and ServiceNow ticketing workflows.
- Ensured systems met targeted SLAs through proactive monitoring and performance optimization.
- Automated operational workflows and routine tasks, streamlining processes and reducing manual dependency.
- Created and edited runbooks for the team to streamline operational procedures.
- Implemented standard operating procedures for incident management processes.
- Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
- Handled live incidents during on-call rotations.
- Mentored NOC engineers and supported upskilling within the team.
Technical Support Engineer L2
Itilite Technologies privite Limited
Bengaluru
10.2022 - Current
- Diagnosed and resolved complex concerns in an efficient manner through the provision of professional technical aid to members of our target audience.
- Tracked and resolved customer support tickets efficiently using Zoho ticketing tool.
- Conducted RCA to identify and solve client issues.
- Executed comprehensive debugging of application, delivering detailed analysis to internal teams for enhanced issue resolution.
- Conducted monitoring of sleep connections and replication status, addressing failure alerts promptly.
- Tested software releases and updates rigorously for compatibility and reliability.
- Enhanced operational efficiency using Mysql, Postman, Redash, Zoho, Opensearch, and Amazon 53.
- Compiled thorough documentation on technical processes, SOPs, and troubleshooting tactics, facilitating knowledge transfer within the team.
- Provided operational insight for product improvements, leveraging key findings from support interactions and consumer feedback.
Senior Operations Executive
Cleartax
Bengaluru
06.2018 - 10.2022
- Ensured quality and timely closure of customer service requests to enhance client satisfaction.
- Developed and monitored key performance indicators (KPIs) to assess operational success and pinpoint areas for improvement.
- Closely worked with sales team and product team to bring in new products and revenue assessment.
- Created daily reports and analyzed team performance to identify trends and improve outcomes.
- Handling Escalation box and delivering the assured responses with the effective results.
- Maintained thorough understanding of end-to-end processes to ensure efficiency.
- Focuses on strong relationships with internal and external partners for smooth flow of business.
- Experienced in customer relations and focus on providing the client with the best quality in service & product.
- Monitored the teamwork for completion of assigned activities of the team members.
- End to End process training for new interns and responsible for monitoring their daily tasks.
- Complied with knowledge on new products with smooth completion of the assigned tasks.
Education
B.E - Telecommunications
M.S Ramaiah Institute of Technology
Bangalore01-2018
Diploma - E&C
K.H.Kabbur Institute of Engineering
Dharwad01-2015
Class X -
KLE's English Medium School
Haveri01-2012
Skills
- ServiceNow and PagerDuty
- Splunk and Grafana
- Change management
- Network monitoring
- MySQL and MongoDB
- OpenSearch and Graylog
- Microsoft Excel
- Zendesk and Zoho
- Jira
- Postman
- Problem solving
- Application support
- Analytical skills
- Team management
- Incident management
Accomplishments
• HIGH 5 award : Successfully identified and resolved a critical gap in India NOC shift differential tracking, ensuring accurate employee compensation and preventing payroll discrepancies. Proactively maintained the manual tracking system during a transition period, reducing workload for NOC and payroll teams while safeguarding process integrity.
•Top ranker as an intern in the overall performance and order closure and bagged the opportunity as a full time employee.
• Received SPOT Award for Showing great dedication in combating the compliance deadline along with regular work
•Top ranker as an intern in the overall performance and order closure and bagged the opportunity as a full time employee.
• Received SPOT Award for Showing great dedication in combating the compliance deadline along with regular work
Hobbies and Interests
- Sci-fi Movies
- Trekking
- Volleyball
- Cricket
- Exploring new places
Timeline
Senior NOC Engineer
Xperi(Tivo tech private limited)
11.2024 - Current
Technical Support Engineer L2
Itilite Technologies privite Limited
10.2022 - Current
Senior Operations Executive
Cleartax
06.2018 - 10.2022
B.E - Telecommunications
M.S Ramaiah Institute of Technology
Diploma - E&C
K.H.Kabbur Institute of Engineering
Class X -
KLE's English Medium School