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To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a individual to grow while fulfilling organizational goals.
Hi, I’m
ABISHEK M S
Customer Service Officer
Bengaluru,Karnataka
Summary
Overview
4
years of professional experience
6
years of post-secondary education
3
Languages
Work History
Ather Energy Pvt Ltd Bengaluru
Customer Support Officer
12.2021 - Current
Job overview
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
AmazonCoimbatore
Customer Support Associate
04.2019 - 10.2019
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
Amazon Inc Coimbatore
Customer Support Associate
09.2020 - 03.2021
Job overview
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Responded to customer requests for products, services, and company information.
Education
CSI College of EngineeringOoty
Bachelor of Science from Electronics and Communication Engineering
07.2015 - 05.2018
University Overview
cgpa till 7th semester
Sri Ramakrishna Polytechnic College Coimbatore
High School Diploma
06.2010 - 05.2014
University Overview
GPA: 64
Sacred Heart Matriculation Hr. Sec. School
No Degree
01.1999 - 01.2011
University Overview
Skills
MS-Office
CRM
Conflict Resolution
Interpersonal Communication
Brand Management
Interests
Hiking
Gaming
Music
Timeline
Customer Support Officer
Ather Energy Pvt Ltd
12.2021 - Current
Customer Support Associate
Amazon Inc
09.2020 - 03.2021
Customer Support Associate
Amazon
04.2019 - 10.2019
CSI College of Engineering
Bachelor of Science from Electronics and Communication Engineering
07.2015 - 05.2018
Sri Ramakrishna Polytechnic College
High School Diploma
06.2010 - 05.2014
Sacred Heart Matriculation Hr. Sec. School
No Degree
01.1999 - 01.2011