Achin Khanna
Ghaziabad
Summary
Results-driven banking professional with 15+ years of experience in retail banking, relationship management, and premium client servicing. Currently working as Assistant Manager – Premier Services at HSBC, specializing in client portfolio management, revenue growth, and operational excellence. Proven expertise in cross-selling, compliance, and delivering exceptional customer experiences.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager – Premier Services
HSBC Bank
02.2024 - Current
- Managed Premier client portfolio, delivering personalized banking solutions to enhance client satisfaction
- Drove revenue by cross-selling banking products and acquiring new clients, contributing to overall growth
- Act as key client contact, ensuring seamless service delivery
- Increased client engagement with banking products, such as cards and insurance, leading to higher sales performance
- Ensure compliance and enhance customer experience
ASSOCIATE RELATIONSHIP MANAGER
STANDARD CHARTERED BANK
12.2022 - 02.2024
- Managed client relationships to enhance retention rates
- Generated new business through strategic cross-selling and referrals
- Achieved sales targets across CASA and wealth products
- Ensured compliance while efficiently resolving customer queries
TELLER
STANDARD CHARTERED BANK
07.2008 - 12.2022
- Processed high-volume transactions (cashier’s orders, forex, NEFT/RTGS, lockers) with accuracy
- Provided exceptional customer service, resulting in increased cross-selling referrals
- Ensured error-free processing, significantly reducing operational risks and losses
- Ensured full compliance with internal policies, procedures, and audit standards
- Secured strong audit ratings while upholding operational excellence
- Handled inventory and distribution of security items to maintain operational security, vouchers, and transaction controls
- Prepared MIS, regulatory, and service quality reports
- Promoted to Backup Teller Service Manager within 7 months
- Elevated to Band 8A (2017) for outstanding performance
ASSISTANT MANAGER
GEO CALL CONNECT SERVICE SOL. PVT. LTD.
02.2008 - 07.2008
- Led team of 15–20 to achieve sales and collection targets
- Executed strategies to drive business growth
- Trained, mentored, and motivated team members for performance
- Coordinated with clients to strengthen relationships
- Ensured adherence to company processes and operational standards
Education
Bachelor of Arts - Art
Delhi University
Delhi 04.2004 - 01.2006
Higher Secondary -
CBSE Board
DelhiMatriculate -
CBSE Board
DelhiSkills
- MS Office (Word, Excel, PowerPoint)
- Internet applications
Core Compentencies
- Relationship Management • Premier Banking • Revenue Growth • Cross-Selling • Customer Experience • Banking Operations • Compliance & Risk • Stakeholder Management
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Assistant Manager – Premier Services
HSBC Bank
02.2024 - Current
ASSOCIATE RELATIONSHIP MANAGER
STANDARD CHARTERED BANK
12.2022 - 02.2024
TELLER
STANDARD CHARTERED BANK
07.2008 - 12.2022
ASSISTANT MANAGER
GEO CALL CONNECT SERVICE SOL. PVT. LTD.
02.2008 - 07.2008
Bachelor of Arts - Art
Delhi University
04.2004 - 01.2006
Higher Secondary -
CBSE Board
Matriculate -
CBSE Board