Adarsh N

• Architect Network design and its services for Global Customers which translates requirements into refined and detailed design specifications and solutioning.
• Work closely with Sales/Presales during RFP phase and provide inputs, supports in scenarios such as doing Product and Solutions Presentations/Demo's/POC's on the SDWAN and other technologies.
• Prepare Proposal Documents and Commercials based on the customer requirements and Inventory.
• Work with various cross functional teams to gather overall customer requirements and design the SDWAN Architecture accordingly.
• Presales, Network & Solution Design, Post sales, Network Transition & Transformation,Walk-In-and-Takeover, Run support,Services Integration from Practice Management perspective.

• Revolutionized SDWAN offerings with a strategic, multi-vendor, and 3rd Party-based VNF approach, redefining a strong portfolio of Service Offerings across GCC Countries and Abroad part of Strategic SDWAN Solutions.
  
• Re-Defined key SOPs for SDWAN Infrastructure and processes for Pre-sales Team, significantly reducing overall turnaround time to customers part pf Process Optimization.
  
• Interviewed, onboarded, built, trained, and led an SDWAN Team serving customers across GCC Countries part of Team Leadership.
• Implemented and supported SDWAN services for SMB, SME, Retail, and Enterprise Customers from initial requirement analysis, POCs, through Implementation and Final Roll-out part of End-to-End Implementation.
• Provided day-to-day operational support, managed the services lifecycle, and built Knowledge Base Articles for quick deployment and activation, reducing deployment time from weeks to minutes part of Operational Excellence.
• Trained Kuwait Operations and Sales Team on SDWAN with live demos and demo kits. Trained Bahrain NOC, Pre-Sales, Product Teams on SDWAN and Service Delivery part of Training and Development.
  

• Orchestrated global NFV/SD-WAN/Security support and solutions for customers worldwide.
• Managed critical accounts, serving as the SPOC for escalations and weekly CSAT calls.
• Swiftly built virtualized network functions for streamlined IT operations.
• Installed, configured, and onboarded Versa products for new site activations and existing production sites.
• Provided support for new branch/site activations through zero-touch provisioning.
• Configured various security measures and traffic management for SDWAN CPE’s.
• Integrated Orchestrator with Analytics for granular traffic monitoring and trend analysis.
• Conducted installations, configurations, upgrades, and feature demonstrations of Versa Products, providing global support, solutions, POCs, and professional services.
• Built Knowledge Base Articles based on best practices and workable solutions for customers and the internal team.
• Skills: NFV, SDWAN / SASE, Network Orchestration, OSPF, BGP, MPLS, IPSEC, GRE, CG-NAT, Load Balancer, Versa Director, Versa FlexVNF, Versa Analytics, ESXi, KVM.

• Managed global IT infrastructure and operations, overseeing Brocade Network Infrastructure worldwide.
  Day-to-day operations included monitoring datacenters, WAN links, and LAN infrastructure using SolarWinds.
  Handled incident and change management through Remedy Force.
  Implemented business and user-requested changes in Vyatta & Palo-Alto Firewall post-InfoSec approvals.
  Collaborated with end-users and business to address network infrastructure needs promptly.
  
• Skills: RIP, OSPF, BGP, MPLS, IPSEC, GRE, Brocade FCX/ICX, CER, MLXe, ADX, VDX, Aruba Wireless 7210, Palo-Alto Firewall PA-5050.
  
• Projects:
  Restructure & Code Upgrades for Brocade China Offices [September 2016]:Business trip to Longhua China, Foxconn manufacturing unit.
  Restructured the network topology based on business requirements.
  Conducted rapport building and code upgrades on FCX & CER’s.
  Executed code upgrades in Brocade Shenzhen China & Brocade Hong Kong office.
  
  Office Move & In-Country MPLS Migration for TPA [August 2016]:Business trip to Chennai, HCL Navallur for office move and MPLS turn-up.
  Managed MPLS turn-up in HCL Sholinganallur & Ambattur and CSS Corp.
• Overall: Ensured timely and effective network support and solutions for global operations.
  

• Day-to-Day Support Responsibilities: Provided operational support for EMC's Global Data Network and Telecommunications services.
  Managed VoIP, static IP address management through EasyIP, performance monitoring, and Telepresence support.
  Conducted add/move/change of network devices in monitoring tools & TACACS, RSA FOB, DHCP IP reservations.
  Offered on-demand/on-call support for various maintenance activities, including weekends, holidays, in person or through bridge calls, and End of quarter moratorium War Rooms.
  Served as a senior technical resource to resolve problem escalations.
  
• People Management: Handled talent retention, monthly shift schedule management, and led by example to motivate and mentor a team.
  Directed a workgroup and actively participated in interviewing & coaching new hires on-board.
  
• Incident/Change/Problem Management:.Ensured compliance with SLA/SLO/OLA & Queue Management.
  Demonstrated a strong understanding of the Global Command Center/Global Service Operations Model workflow.
  Led Network Operations for EMC Bengaluru COE, overseeing a team of 10+.
• Skills: RIP, EIGRP, OSPF, BGP, MPLS, IPSEC, GRE, Cisco ACE 5540, Cisco WAAS WAE 694-K9, Cisco ASA 5540, Cisco Wireless 5508, Cisco 6509E, Cisco ASR1002, VMWare NSX. Technologies: Cisco Switching & Routing, F5 & Cisco ACE Load Balancer, Cisco WAAS WAE, Cisco Wireless.
  

• Responsibilities and skills : Systems Analyst –IT IS, Promoted on Oct 2007
• To Support US customers on IP Network and Telephony Devices
• Troubleshooting WAN Links and IPT issues with Cisco IP telephones logging into voice routers, Cisco Switches, Call Managers, support Aimnet/Sprint Customer - Networking IT Infrastructure Services, Interacting with various Transport / equipment vendors, Interaction with Customers to resolve their problem, escalating issue with vendors.
• Skills : CCNA, CCNP.

• Responsibilities and Skills: Monitor and Manage ICICIOneSource Network and security Infrastructure end to end
• Facilitating users with network services, movements and project changes
• Installation and configurations of Cisco switches and routers, analyzing checkpoint firewall logs and report the same to the Client Management
• Maintenance activities on weekends and off hours to facilitate better uptime of network infra.

• Project/client: Infosys Technologies Ltd, Mysuru.
• Part of Computer and communications Division- CCD, To give first level support for customers in Site consisting of about 8000 end user systems includes servers, PC’s & Laptops
• Attending calls through phone & over helpdesk tool, solving problems of end user over the phone, through remote control tools like MS IM, MSTSC
• Problem pertaining to Mails, OS, Application Installations, Password Expiration.

Project / Client: Sasken Communications Technologies Ltd, Bengaluru.

To give first level support for customers on Site consisting of about 2000 end user systems infrastructure includes Servers, PC’s & Laptops.