ADARSH PRADHAN
Cuttack
Summary
Dynamic professional with a proven track record at Ttec, excelling in process optimization and customer relationship management. Skilled in data analysis and effective communication, I have successfully enhanced operational efficiency and improved customer satisfaction. Adept at stakeholder engagement, I leverage lean six sigma methodologies to drive impactful results.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
Work History
Senior Process Associate
Ttec
Ahmedabad
08.2024 - Current
- Analyzed customer inquiries and provided effective solutions to enhance satisfaction.
- Collaborated with team members to streamline operational processes and improve efficiency.
- Documented procedures to ensure compliance with company policies and standards.
- Managed customer accounts and resolved issues promptly through various communication channels.
Talent Acquisition Analyst
Alorica
Chandigarh
06.2023 - 07.2024
- Collaborated with hiring managers to understand recruitment needs and job requirements.
- Analyzed candidate applications to shortlist qualified individuals for interviews.
- Conducted phone screenings to assess candidate qualifications and fit for roles.
- Maintained relationships with vendors related to recruitment services such as background check providers or staffing agencies.
- Created detailed reports outlining recruitment metrics such as time-to-hire statistics or cost-per-hire data.
- Facilitated training sessions for new hires on topics such as company policies or benefits programs.
Education
Masters in Business Administration in HR and Ops
Lovely Professional University
10.2021 - 04.2023
Bachelor of Science - Biotechnology
Lovely Professional University
Jalandhar 04.2017 - 08.2021
Navodaya Vidalaya
CuttackSchooling
Scb Medical Public School
01.2003 - 08.2014
Skills
- Process optimization
- Customer relationship management
- Data analysis
- Procedure documentation
- Effective communication
- Employee training
- Stakeholder engagement
- Compliance adherence
- Lean six sigma
- Verbal and written communication
- Interpersonal skills
- Talent acquisition strategy
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
First Language
Timeline
Senior Process Associate
Ttec
08.2024 - Current
Talent Acquisition Analyst
Alorica
06.2023 - 07.2024
Masters in Business Administration in HR and Ops
Lovely Professional University
10.2021 - 04.2023
Bachelor of Science - Biotechnology
Lovely Professional University
04.2017 - 08.2021
Schooling
Scb Medical Public School
01.2003 - 08.2014
Navodaya Vidalaya