Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
References
Awards
Personal Information
Disclaimer
References
Awards
Personal Information
References
Awards
Personal Information
References
Generic

Adhishree Jain

Jaipur

Summary

Accomplished Sr Support Engineer with a strong background at Microsoft, specializing in Modern Workplace technologies such as MECM, Intune, and Azure. Successfully led the adoption of Office 365, resulting in significant productivity improvements across teams. Proven leadership in delivering technical solutions and mentoring, achieving an impressive client success rate of 88%. Known for strategic escalation processes and innovative problem-solving capabilities.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Sr Support Engineer

Microsoft
Noida
07.2021 - Current
  • Troubleshoot and resolve customer technical issues, collaborating across teams.
  • Working on escalated cases as needed and maintain incident management hygiene.
  • Contribute to automation, and digital self-help assets especially knowledge base articles
  • Provide technical coaching, mentoring, and knowledge sharing.
  • Drive technical collaboration with Product Engineering, Services, Support, and Regions.
  • Lead community-building initiatives and champion productivity tools.
  • Drive adoption of Microsoft Office 365 and Modern Workplace technologies.
  • Lead transformational programs and ensure conformance to design standards.
  • Streamline processes, provide governance, and maintain documentation.
  • Research and streamline automated deployment and policy management.
  • Track problem resolution using Jira or ServiceNow.
  • Manage multiple projects and ensure optimal system performance.
  • Identify process improvement opportunities and ensure security compliance.
  • Participate in 24/7 on-call rotation and work with diverse teams.
  • Maintain updated knowledge through continuing education.

Sr. Specialist Engineer

Societe Générale
Bangalore
11.2019 - 06.2021
  • Handle complex infrastructure issues and set up SCCM Infrastructure for Dev Environment for testing and issue reproduction
  • Conduct POC for new SCCM support offerings and accelerate modern workplace management.
  • Evaluate MDM Solutions (Intune and Workspace One) and lead business update calls.
  • Upgrade SCCM and assess vulnerabilities for various deployment technologies.

Senior Administrator

Microland Pvt Ltd
Bangalore
10.2018 - 10.2019
  • Manage multiple customers in a shared delivery environment and handle BAU activities on ConfigMgr.
  • Coordinate patching of business-critical servers and host CAB calls.
  • Introduce Service Improvement plans and lead incident management.
  • Create applications and packages based on business requirements.
  • Conduct client health assessments and build Secondary Sites.
  • Troubleshoot and create firewall exceptions, ports, and certificate installations.
  • Suggest client settings and customize as per customer needs.
  • Conduct research and analysis to identify trends and opportunities for improvement.

Senior Engineer

Tata Consultancy Services Ltd
Gurgaon
03.2014 - 09.2018
  • Manage over 25,000 clients globally with Microsoft System Configuration Manager 2012.
  • Carry out security patch management and coordinate patch management schedules.
  • Create software packages, troubleshoot distribution issues, and conduct UAT testing.
  • Create custom SQL queries and compliance reports to improve services.
  • Extensive experience in software testing and quality assurance.
  • Involvement in production support activities and handling incidents using ServiceNow.
  • Trained in advanced Excel, Oracle 11g SQL, and Peoplesoft ERP tool.

Education

MBA -

Upgrad Program From IMT
IMT Ghaziabad
02-2023

B.Tech. - Civil Engineering

SRM University
Chennai, NCR Campus
01.2013

AISSCE - CBSE

Modern Senior Secondary School
Kota
01.2009

AISSE - CBSE

Modern Senior Secondary School
Kota
01.2007

Skills

  • MECM
  • Intune
  • Azure
  • Azure data
  • Cloud Services
  • Data Visualisation
  • SQL
  • Office/Microsoft 365
  • Windows
  • Azure Entra ID
  • Windows Defender
  • Windows 365
  • Windows 10/Windows 11
  • Azure Update Manager
  • Mobile Device Management
  • Microsoft Endpoint Manager
  • AD
  • WSUS
  • Informatica
  • Server maintenance
  • Agile methodology
  • Scrum meetings
  • Compliance reporting
  • Manual testing

Affiliations

  • Had been a coordinator for various team outings and events
  • Active participant in various cultural and CSR activities
  • Microsoft Global Hackathon 2023

Certification

  • Microsoft Certified: Azure AI Fundamentals (AI-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
  • Microsoft Certified: Azure Data Fundamentals (DP-900)
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Windows 365 foundational (W-365)
  • ITIL certified :Peoplecert
  • Financial Markets : NSE India certified

Timeline

Sr Support Engineer

Microsoft
07.2021 - Current

Sr. Specialist Engineer

Societe Générale
11.2019 - 06.2021

Senior Administrator

Microland Pvt Ltd
10.2018 - 10.2019

Senior Engineer

Tata Consultancy Services Ltd
03.2014 - 09.2018

MBA -

Upgrad Program From IMT

B.Tech. - Civil Engineering

SRM University

AISSCE - CBSE

Modern Senior Secondary School

AISSE - CBSE

Modern Senior Secondary School

References

References available upon request.

Awards

  • Received On the Spot Award for excellent Dedication and commitment and standing up for the team in the need of the hour.
  • Received Star Achiever Award for highest customer praise and customer appreciation within the team.
  • Have done certification in 'NCFM-Financial Market: A Beginners’ Module' in 08/2015.
  • Received compliment for performing well in End User OS Upgrade from AVP- Cyber Security, Microland after highlighting risks and vulnerability exposed on old OS.
  • Received Outstanding Instructor Award with 8.9 NSAT Score(Class Score) while delivering business and culture training in Microsoft.
  • Certified in AZ-900, MD-100, MD-101, MS-900, W365.

Personal Information

  • Date of Birth: 03/13/91
  • Gender: Female
  • Nationality: Indian

Disclaimer

I hereby declare that above mentioned information is correct to my knowledge and I bear the responsibility for the correctness of the above-mentioned information. If given a chance I would try to deliver my best to your firm.

References

References available upon request.

Awards

  • Received On the Spot Award for excellent Dedication and commitment and standing up for the team in the need of the hour.
  • Received Star Achiever Award for highest customer praise and customer appreciation within the team.
  • Received Outstanding Instructor Award with 8.9 NSAT Score(Class Score) while delivering business and culture training in Microsoft.

Personal Information

  • Date of Birth: 03/13/91
  • Gender: Female
  • Nationality: Indian

References

References available upon request.

Awards

  • Received On the Spot Award for excellent Dedication and commitment and standing up for the team in the need of the hour.
  • Received Star Achiever Award for highest customer praise and customer appreciation within the team.
  • Received Outstanding Instructor Award with 8.9 NSAT Score(Class Score) while delivering business and culture training in Microsoft.

Personal Information

  • Date of Birth: 03/13/91
  • Gender: Female
  • Nationality: Indian

References

References available upon request.

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