ADHNAN JUNAIDH

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

• Streamlined support process for CRED's lending feature and ensured maximum accountability from respective stake holders, in order to ensure maximum customer experience.
• Integrated a new CRM for CRED's social media process, which included responsibilities of setting the expectations to the respective CRM team, to ensuring a integration as per the aligned process in-order to ensure a smooth onboarding for the concerned CS team.
• Streamlining claim support process at Onsurity and integrating maximum automations to minimize manual work.
• Hands on experience in creating SOPs, in fast paced environment, in-order to ensure smooth product launches and feature changes to accommodate complaisance part.
• Created a customer delight as a process in order maintain Customer experience as top priority so as to ensure top notch experience for customer, even when customers are not having a great experience.
• Creating a team of experience driven individuals, who can work work as a team to maintain a certain experience standard for customers.
• Training new recruits, in order to ensure a smooth knowledge transfer, so that a standard approach is maintained among the new joiners.

• Rolled out an SOP within 6 hours of product understanding in order to facilitate product launch.
• Working as a acting team lead on multiple occasions to facilitate team requirements
• Customer Relations - Earned highest CSAT for customer
  satisfaction, Customer Follow-up - Ensured that customers were
  satisfied with Resolution and services by doing Regular
  follow-up calls.
• Conflict Resolution - Responsible for handling customer account
  inquiries, accurately providing information to ensure resolution
  of product/service complaints and customer satisfaction.
  

NAME : ADHNAN JUNIADH R
FATHER'S NAME : RIYAZ SHERIFF
MOTHER'S NAME : NAYEEM
DATE OF BIRTH : 25Th DEC 1995
NATIONALITY : INDIAN
MARITIAL STATUS : SINGLE