Aditi Mehrotra
Kanpur
Summary
To pursue a challenging career and be a part of a progressive organization that gives a chance to enhance my knowledge and utilize my skills towards the growth of the organization.
Overview
6
6
years of professional experience
Work History
Assistant Manager Front Office
Anantara Jewel Bagh
10.2024 - Current
- Ensure adherence to company standards, policy and procedure and audit requirements.
- Decision making and strategic planning.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Front office executive
The Leela Palace Jaipur
09.2023 - 10.2024
- Handling guest issues and concerns in an efficient and timely manner
- Managing the team and leading it to the overall decision making.
- Efficiently managed hotel room inventory.
- Handling the group.
Butler Development Executive Programme
The Leela Palace Jaipur
03.2022 - 09.2023
- Assigned to VIPs as personal Butler
- Learnt order taking along with basics of MICROS.
- Delivering personalized butler service to guest from the time of check-in until the time of checkout.
Guest Services Associate
The Leela Palace Jaipur
08.2021 - 02.2022
- Welcoming guest during check-in and giving a fond farewell to guest during check-out
- Coordinating and multitasking job duties in a busy environment
Marketing Intern
WE SETTLE
06.2020 - 08.2020
Industrial Trainee
Double Tree By Hilton
07.2019 - 10.2019
- Received thank you card from food and beverage department
- Completed training in all four departments
Education
Bachelor of Science - Hospitality and Hotel Management
State Institute of Hotel Management
01.2021
Higher Secondary Education -
Delhi Public School
01.2018
Skills
- Multitasking
- Ms excel
- Ms Word
- Leadership
- Flexible
Accomplishments
- Learnt order taking along with basics of MICROS.
- Coordinating with all departments for customer satisfaction.
- Completed Marketing internship at WE SETTLE (06/2020 - 08/2020)
- Recognized as guest experience champ for quarter 2-22
- Completed Butlers British Guild Training by Mr. Anthony Holland.
- Recognized as guest experience champ for quarter 3-22
- Recognized as guest experience champ for March 2023
- Recognized as guest experience champ for April 2023
Languages
English
Hindi
Timeline
Assistant Manager Front Office
Anantara Jewel Bagh
10.2024 - Current
Front office executive
The Leela Palace Jaipur
09.2023 - 10.2024
Butler Development Executive Programme
The Leela Palace Jaipur
03.2022 - 09.2023
Guest Services Associate
The Leela Palace Jaipur
08.2021 - 02.2022
Marketing Intern
WE SETTLE
06.2020 - 08.2020
Industrial Trainee
Double Tree By Hilton
07.2019 - 10.2019
Higher Secondary Education -
Delhi Public School
Bachelor of Science - Hospitality and Hotel Management
State Institute of Hotel Management
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