Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aditi Tripathi

Greater Noida

Summary

Determined to leverage my expertise and ideas in enhancing the financial processes of firms and build their operational efficiency as a skilled professional specializing in risk management, regulatory compliance for BSFI & other sectors.

Overview

6
6
years of professional experience

Work History

Subject Matter Expert

Barclays
09.2020 - Current
  • Responded to diverse client requests via messaging tool, handling queries related to payments, cards, addresses, cheques, mandates, and more.
  • Worked on a compliance project for trading addresses for business banking customers.
  • Implemented quality control measures to ensure process reliability.
  • Promoted to Subject Matter Expert in December 2022.
  • Collaborated on a cash deposit project with stakeholders to improve deposit services for UK customers.
  • Managed a risk project for Client Premium Accounts for business banking customers.
  • Ensured compliance with anti-money laundering and property management regulations in the UK.
  • Created, reconciled, and checked monthly performance reports.

CSA & AUX Trainer (Flipkart Process)

TechMahindra
06.2019 - 09.2020
  • Worked as customer support L2 associate.
  • Handled customer escalations, achieving 95% issue resolution rate. Worked as an aux trainer for 6 months.
  • Handled end to end training and guiding for new hires in batch of 25 peers.
  • Facilitated onboarding programs to integrate new hires smoothly into the corporate culture and work.
  • Created training quizzes, including presentations to support the learning process.
  • Provided constructive feedback and coaching to employees to enhance their skills and competencies.

Content Writer Intern

JustGoWeb Digital
01.2019 - 03.2019
  • Worked as lead content writer on diverse area such as skincare, lean management, tourism, technical writing.
  • Website content creation, Quora Marketing & SEO writing

Data Science Research Intern

Accel Knowledge
03.2018 - 03.2018
  • Worked towards data collection for citi bank,as part of new product launch.
  • Calling targeted customer base to obtain data from relevant set of customers.

Education

BBA -

Institute of Management Studies
Noida, India
05.2019

Skills

  • Talent acquisition
  • Employee relations
  • Training and development
  • HRIS management
  • Communication skills
  • Supportive team player
  • Ability to multitask
  • Positive approach
  • M365 tools

Languages

English
Bilingual or Proficient (C2)

Timeline

Subject Matter Expert

Barclays
09.2020 - Current

CSA & AUX Trainer (Flipkart Process)

TechMahindra
06.2019 - 09.2020

Content Writer Intern

JustGoWeb Digital
01.2019 - 03.2019

Data Science Research Intern

Accel Knowledge
03.2018 - 03.2018

BBA -

Institute of Management Studies

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Aditi Tripathi